Group Executive Collections-Port Shepstone at Beekman Group

Key Performance Areas:

• Oversee the integrity of contract administration, ensuring that membership agreements are correctly processed, assessed for affordability, and aligned with compliance requirements.
• Manage clients’ financial accounts with the Group from their membership in caption, including charging fees, receipting payments, and implementing arrears recovery strategies
• Develop and implement effective collection strategies and policies to minimize outstanding debts
• Ensure compliance with relevant South African regulations, including the National Credit Act and FICA Act throughout the collections and contract administration processes
• Analyze collection data to identify trends and areas for improvement
• Report key metrics to the Executive team and Directors
• Develop and manage the collection department budgets, forecasting expected recovery rates and potential challenges
• Lead, mentor and develop the team of collection consultants to achieve departmental goals
• Handle escalated customer disputes and complaints, negotiating payment arrangements when necessary
• Work closely with other departments to ensure seamless communication and coordinated efforts

Position Requirements:

• Bachelor’s degree in finance, business administration, or a related field
• Industry experience would be advantageous
• Ability to work collaboratively across departments to enhance processes and compliance
• Excellent analytical, communication (written & verbal), as well as negotiation abilities
• Strong leadership and team management skills, with experience overseeing managers and large teams
• Deep understanding of financial data, ability to interpret trends and make data-driven decisions
• In-depth knowledge of South African credit and financial regulations, including the National Credit Act and FICA
• Extensive experience in a Senior collections role, preferably in the industry, with a proven track record in managing and reducing outstanding debts
• Excellent administrative skills & high level of computer literacy