Group IT Administration Specialist (all genders) at Lufthansa

Tasks

• Provide administrative support to Group IT management during the RfP (Request for Proposal) process and contract renewal or implementation phase for IT suppliers

• Develop and maintain an IT catalogue for license capacity management and contract renewals, as well as Purchase Orders

• Prepare and provide a regular license requirement forecast according to global staff planning 
• Develop, maintain, and distribute IT reports with a financial and compliance focus
• Prepare monthly analysis and presentation summary of major invoices (e.g., voice and data contract) 
• Administer and distribute all current IT processes and guidelines
• Process and document adjustments to the LIT Service Portfolio (MACDs) in cooperation with Group IT Business Support, IT Advanced Services and Vendors
• Assist stakeholders to provide financial analysis and support decision-making

Requirements

• Relevant tertiary qualification and/or equivalent relevant experience
• Demonstrated financial acumen and understanding of financial management principles
• Advanced knowledge of Microsoft Office applications such as Excel and PowerPoint
• Solid working knowledge of procurement & contractual processes, process & document management
• Knowledge of Service Centre technology such as Genesys, Citrix etc. is advantage
• General familiarity with IT systems & infrastructure
• Very high proficiency in English language (both written & verbal) 
• Proven outstanding ability to summarise large amounts of information into concise reports
• Excellent numerical & analytical skills to effectively interpret & deliver financial data for tangible recommendations with a high attention to detail
• Strong Customer Service orientation
• Strong organisational & time-management skills to handle multiple deadlines
• Strong communication & interpersonal skills to build relationships & facilitate effective collaboration
• Flexible, proactive & self-motivated approach