Group Operations Manager at Perfect Placement Recruitment

Main Job Purpose

• To manage the toll collection operations and route services on specific toll road projects as determined. This must be carried out in accordance with legal requirements, contractual obligations, and the company’s policies and procedures to ensure uninterrupted service of the highest quality and integrity, while maintaining strong customer relations with road users and our Employer.

Employment Specification

Education & Experience (minimum requirements to perform the job):

• School : Grade 12
• Post School : Operations Management Higher Diploma (or any related tertiary qualification)
• Job Related : Valid Unendorsed Code 08 Drivers License
• Experience : At least 8 years related experience
• Required competencies to meet the job outcomes:
• Strong leadership and people management skills
• Advanced business management and commercial skills
• Competent financial management skills
• Knowledge of the toll collection process and toll road environment will be advantageous
• Excellent contractual and analytical skills
• Effective communication and interpersonal relationship skills at all levels
• Strong conflict management and resolution skills
• Highly motivated individual with strong self-management and assertiveness skills
• Must be able to work under pressure
• Ability to enable and drive a learning culture
• Advanced computer literacy skills
• Excellent report writing skills

Physical Demands & Work Environment

• The daily physical demands are those required of an office worker and be able to move around in fairly confined spaces on the toll plaza premises.
• The applicant will be required to have a valid driver’s license.
• The Operations Manager will be required to frequently travel across the project to visit toll plazas and other sites.
• Due to the nature of the industry, the Operations Manager will be required to be available 24/7 to respond to emergencies and manage critical situations. This may be necessary during peak periods, including weekends and public holidays.

Essential Duties and Responsibilities

• All duties take place in accordance with the contractual requirements of the project and all its annexures, legal requirements, Occupational Health and Safety Act and other relevant legislation and company policies and procedures:
• Ensure compliance with contractual, legal, Occupational Health and Safety, company policy, and procedural requirements across all operational activities.
• Oversee toll collection operations to ensure efficient service delivery, operational integrity, and effective control of toll plaza stock, property, and equipment.
• Prepare, obtain approval for, and manage capital and operational budgets, ensuring sound financial control and maximising shareholder returns.
• Manage departmental financial controls in accordance with contractual, legal, company, and audit requirements.
• Forecast traffic volumes and staffing requirements timeously to support effective operational planning and resource allocation.
• Ensure appropriate health, safety, and security measures are implemented and maintained at all plazas.
• Maintain accurate administration, records, reports, and statistics as required by the contract and the company.
• Build and maintain sound working relationships with road users, the client, the Independent Engineer, service providers, and relevant government departments.
• Lead, manage, and develop operations staff through performance management, job enrichment, training, mentoring, coaching, and effective internal communication.
• Plan and deliver departmental training in conjunction with the HR department.
• Ensure operational policies and procedures are updated and communicated timeously.
• Manage subcontractors and suppliers to ensure timely delivery of departmental services.
• Coordinate and manage special projects as required from time to time.