Groups Reservationist at Lion Roars Hotels & Lodges

Objective of the Role

• Reporting to the Reservations Manager and working with the Revenue Manager, the Group Reservationsist will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times.

Key Duties and Responsibilities:

• To manage all Group Block Space – Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations.
• To respond to all incoming inquiries for groups, and to get accurate and detailed quotations on timely basis.
• To be knowledgeable in the operation, functionality and standards required in using the PMS and reservations systems.
• To input Group/Block Reservations into the PMS, ensuring all details are accurate and complete in line with the agreed departmental standard.
• To ensure strict chasing / follow up / contracting procedures are in place and adhered to.
• To ensure full and accurate communication with all relevant departments.
• To maintain accurate filing systems for all Group correspondence within the department, and ensure all filing is completed daily.

Requirements:

• Knowledge of a PMS system.
• Previous experience in groups  (min 3 years).
• Attention to detail.
• Excellent customer care skills.
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.