GSO Intern (FTC) at Marriott International

JOB SUMMARY

• The Sales Intern, Global Sales supports in day-to-day activities across all brands within Marriott International. The Sales Intern, Global Sales supports the team with pre-planning and logistics associated with the different phases of events, including tradeshows, roadshows, and any customer elated events. 

Perform general office duties to support Global Sales. 

• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. 
• Enter, retrieve, reconcile, and verify information in Empower which involves sales activities and trends.  
• The position will be based in the Johannesburg Global Sales Offices (GSO)

CANDIDATE PROFILE - Education and Experience

• High School diploma or equivalent required
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel or Restaurant Management required
• Fluent English required (written and spoken) and any additional languages beneficial, although not essential

JOB SPECIFIC TASKS

DUTIES

• Assist with arrangements for client events and tradeshows and client follow-ups.
• Support all reasonable projects that are assigned 
• Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips
• Represent Marriott International in the assigned region
• Develop and maintain respectful working relationship at all levels of the organization.
• Brief Knowledge of accounts by markets
• Support efforts to identify Development Accounts
• Manage special projects when applicable
• Develop and demonstrate understanding and knowledge of key hotels and destinations
• Prepare presentation for special sales activities and events.
• Assist with incoming phone calls / schedules and meeting setups
• Handle internal and external guest opportunities by following instant pacification procedures ensuring guest satisfaction
• Ensure paperwork is processed to clients, other departments, etc., with a timely manner.
• Complete all assigned paperwork within a timely manner
• Produce quarterly production reports per manager
• Maintain updated list of key contacts and each Marriott International property worldwide
• Organize all correspondence per account and lead and set up tasks for relevant follow up

COMPETENCIES

Adaptability

• Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
• Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
• Able to work with different levels of management and management styles as needed in position

Communication

• Keeps work group informed, speaks and writes clearly and concisely
• Actively listens to other recommendations while seeking clarification and offering alternatives as appropriate
• Communicates in a timely, proactive manner, receives directions and feedback well
•   Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

        Job Related Business Focus

• Actions support key business values of customer service, associate satisfaction, and financial success
• Demonstrates pleasant, helpful and accurate service to internal and external customers
• Respects fellow associates

Efficiently purchases and utilizes resources to produce quality products
Planning & Organizing

• Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan
• Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources, meets deadlines, and follows through on assignments

Problem Solving

• Directs problems to higher level or applicable department for resolution

Teamwork

• Works well in a team environment
• Acts as a liaison with other resources/departments as appropriate
• Collaborates and builds trust among others, treats people fairly, equally and respectfully.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Technical Expertise

• Demonstrates requisite technical expertise as defined by the position.

Work Habits

• Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately
• Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties
• Consistently strives to improve these skills and represents staff and division positively

SKILLS AND KNOWLEDGE

• Highly motivated, ability to prioritize and organize work projects from across the MEA region
• Good written and verbal communication skills
• To work towards focused goals
• A strong team player
• Works well under pressure and offers flexibility when last minute projects are required
• Excellent communication skills (verbal, listening, writing)
• Good IT knowledge- ability to use standard software applications including Excel
• Ability to manage electronic real time communication channels
• Sales and customer service oriented
• Strong organizational skills
• Languages are an advantage but not essential
• Ability to ensure security and confidentiality of customer and company information
• Maintain complete knowledge of and comply with all GSO policies and procedures