Guest Experience Co-ordinator - Toyota Somerset Wes at Rola Motor Group

Job Advert Summary    

• We are seeking a passionate and customer-focused individual to join our team as a Guest Experience Co-ordinator. In this role, you will be responsible for ensuring that every guest who interacts with our company receives exceptional service and enjoys a memorable experience. You will play a vital role in creating a positive and welcoming environment across the dealership and enthusiastically treating all customers as special guests.

Salary structure:

• Basic monthly salary
• Provident fund and medical aid benefits

Minimum Requirements    

• Hospitality/Consumer Studies qualification advantageous
• Min 2 years previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Detail-oriented with a focus on delivering high-quality service.

Duties and Responsibilities    

• Greet guests warmly and provide assistance as needed.
• Handle enquiries and provide accurate information about our products, services, and facilities.
• Respond promptly to guest complaints or concerns, resolving issues to their satisfaction.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain cleanliness and organisation in guest areas.
• Collect and analyse guest feedback to identify areas for improvement and implement strategies to enhance the guest experience.
• Collaborate with marketing and sales teams to promote special events, offers, and promotions
• Provide assistance to sales team with administrative tasks as required