Guest Relations Officer at Peermont Global

Job Description

A Guest Relations Officer (GRO) is a customer-service focussed role, dedicated to creating and ensuring exceptional experiences for guests visiting a Peermont resort. Utilising the Peermont service ethos standards – warm and friendly, quick to respond, being caring and helpful with a passionate attitude and dedicated to offering personalised service, a Guest Relations Officer is a champion for the customer at all times.

• Signing-up guests to the loyalty programme – in person, online or via promotional mechanic.

• Handling loyalty programme account queries – in person, telephonically or via email / messaging forums.

• Actively ensure the highest standards of database hygiene.

• Assist with complex promotions.

• Assist with functions and events.

• Assist with photographic, video and other shoots.

• Be a brand ambassador of the company ensuring the guest has all the information and knowledge they need and require.

• Evaluate customer requests / comments / complaints and escalate where necessary.

• Assist with outgoing communication to loyalty members.

• Assist with complex site visits / walkabouts.

• Ensure the working space / environment / equipment is in top working order at all times.

• Feedback guest information, suggestions, ideas and comments to the relevant management timeously.

Qualifications

• Matric / Grade 12 or NQF4

• Excellent communication skills – verbal and written, multi languages are an advantage

• Excellent interpersonal and problem solving skills.

• Above average computer literacy for both Office 365 and Loyalty Programme Software

• Two years’ experience in similar role.

• Self-motivated and outgoing in nature.

Additional Information

• Shift work

• May have to work in a smoking environment

• Will have to obtain a Gaming Board License from the relevant authority.