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  • Posted: Jan 14, 2022
    Deadline: Not specified
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  • Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company which operates 12 properties located across South Africa and Botswana. Renowned for its excellence in design, development, management, ownership and operation of multi-faceted hospitality and gaming facilities, guests partake in fine dining, relaxing hotel stays, e...
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    Guest Relations Officer

    Job Description

    A Guest Relations Officer (GRO) is a customer-service focussed role, dedicated to creating and ensuring exceptional experiences for guests visiting a Peermont resort. Utilising the Peermont service ethos standards – warm and friendly, quick to respond, being caring and helpful with a passionate attitude and dedicated to offering personalised service, a Guest Relations Officer is a champion for the customer at all times.

    • Signing-up guests to the loyalty programme – in person, online or via promotional mechanic.

    • Handling loyalty programme account queries – in person, telephonically or via email / messaging forums.

    • Actively ensure the highest standards of database hygiene.

    • Assist with complex promotions.

    • Assist with functions and events.

    • Assist with photographic, video and other shoots.

    • Be a brand ambassador of the company ensuring the guest has all the information and knowledge they need and require.

    • Evaluate customer requests / comments / complaints and escalate where necessary.

    • Assist with outgoing communication to loyalty members.

    • Assist with complex site visits / walkabouts.

    • Ensure the working space / environment / equipment is in top working order at all times.

    • Feedback guest information, suggestions, ideas and comments to the relevant management timeously.

    Qualifications

    • Matric / Grade 12 or NQF4

    • Excellent communication skills – verbal and written, multi languages are an advantage

    • Excellent interpersonal and problem solving skills.

    • Above average computer literacy for both Office 365 and Loyalty Programme Software

    • Two years’ experience in similar role.

    • Self-motivated and outgoing in nature.

    Additional Information

    • Shift work

    • May have to work in a smoking environment

    • Will have to obtain a Gaming Board License from the relevant authority.

    Method of Application

    Interested and qualified? Go to Peermont Global on jobs.smartrecruiters.com to apply

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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