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Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company which operates 12 properties located across South Africa and Botswana. Renowned for its excellence in design, development, management, ownership and operation of multi-faceted hospitality and gaming facilities, guests partake in fine dining, relaxing hotel stays, e...
Job Description
Protection of company, guests & Casino / Slots gaming operations and assets via CCTV. To comply with Peermont Global Policies and Procedures as well as the Rules and Regulations of the Gaming Board, by making sure that these policies/procedures/rules and regulations are all adhered to by all departments, through constant monitoring.
To deal with gaming incidents.
To deal with incoming telephone calls.
Conducting of covert and overt investigations.
Conducting of card issues, card returns, etc.
Conducting CCTV system checks
To handle general administrative duties and report writing.
To monitor Pro-actively and re-actively.
To maintain an effective working relationship with employees.
To comply with the procedure manuals, Gaming Board rules and regulations.
Opening and investigating of cases.
To submit evidence in court cases, internal hearings, CCMA
To control access when required.
Qualifications
Matric/ Grade 12
1 year Gaming, police / military experience will be an added advantage.
Must be PSIRA Grade C registered
Must have good administrative skills.
Must be a highly motivated person with good communication skills.
Must have the ability to work in a team environment.
Must have the ability to work under pressure.
Must have good interpersonal skills.
Must be medically fit.
Must be computer literate
Must be fluent in English (read, write and speak).
Shift work is an operational requirement.
Job Description
To complete Maintenance Tasks as per Job Cards to the required Standards and in accordance with the Occupational Health & Safety Act.
To service and maintain taps, mixers, flush masters and all plumbing equipment and plant.
To assist with the maintenance of the water supply reticulation, hot water systems and PRV stations.
To ensure that requests for installations are safely, promptly and efficiently carried out.
To hand in all completed job cards daily.
To report all defects to the call centre.
To report all unsafe situations or equipment to supervisors.
To control loss, abuse and breakage of equipment.
To perform daily inspections and repairs of all plumbing related work on complex.
To clean all floor drains, grease traps and sewer plants.
To carry out general handyman duties.
To maintain standards of workmanship and occupational safety.
Qualifications
Grade 12 / Matric
Must have experience in plumbing: copper pipes, flush masters, geysers and general work.
Must have good interpersonal skills.
Additional Information
Late shift work and weekend is an operational requirement.
Job Description
To receive all Inventory and Non-Inventory Orders, and Process Invoices to ensure timeous payment to Creditors, in accordance with Company Policies and Procedures.
Maintain and update the Daily Receiving Log;
Check that all Goods Received correspond to the relevant documentation;
Check expiry dates in accordance with goods received
Check that all goods together with supporting documentation are safely transported to the relevant store;
Record all documentation on the Searchlight Transaction Portal System (Wanama) on a daily basis;
Maintain the daily documentation flow between HOD’s, Purchasing and Finance;
Responsible for inspections of suppliers’ refrigeration vehicles and report deviations from accepted standards to the Manager;
Responsible for the general security within the loading bay and the safekeeping of equipment;
Generate daily reports detailing receipts;
Communicate all late deliveries, short deliveries and defective goods to the Manager;
Generate invoices versus non-invoiced reports on a daily basis
Responsible for the cleanliness and upkeep of the loading bay
Responsible for Food Consulting Service Audits
Qualifications
Matric / Grade 12; Mathematics compulsory
1-2 Years Hospitality Operational experience is preferable;
Computer literacy in Searchlight Transaction Portal System (Wanama) is essential;
Storekeeping and Stock Control Diploma would be an added advantage;
Forklift license would be an added advantage
Job Description
A Guest Relations Officer (GRO) is a customer-service focussed role, dedicated to creating and ensuring exceptional experiences for guests visiting a Peermont resort. Utilising the Peermont service ethos standards – warm and friendly, quick to respond, being caring and helpful with a passionate attitude and dedicated to offering personalised service, a Guest Relations Officer is a champion for the customer at all times.
Signing-up guests to the loyalty programme – in person, online or via promotional mechanic.
Handling loyalty programme account queries – in person, telephonically or via email / messaging forums.
Actively ensure the highest standards of database hygiene.
Assist with complex promotions.
Assist with functions and events.
Assist with photographic, video and other shoots.
Be a brand ambassador of the company ensuring the guest has all the information and knowledge they need and require.
Evaluate customer requests / comments / complaints and escalate where necessary.
Assist with outgoing communication to loyalty members.
Assist with complex site visits / walkabouts.
Ensure the working space / environment / equipment is in top working order at all times.
Feedback guest information, suggestions, ideas and comments to the relevant management timeously.
Qualifications
Matric / Grade 12 or NQF4
Excellent communication skills – verbal and written, multi languages are an advantage
Excellent interpersonal and problem solving skills.
Above average computer literacy for both Office 365 and Loyalty Programme Software
Two years’ experience in similar role.
Self-motivated and outgoing in nature.
Additional Information
Shift work
May have to work in a smoking environment
Will have to obtain a Gaming Board License from the relevant authority.
Use the link(s) below to apply on company website.
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