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  • Posted: Nov 20, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are always improving, ensuring that we deliver quality recruitment and training services to our clients and candidates. Our vision is to be the leading provider of human resource competencies in South Africa

    Read more about this company


    Guesthouse Manager - Johannesburg West

    Responsibilities include but not limited to:

    • Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the guesthouse facilities  
    • Provide upscale guest service experiences for clients throughout their stay
    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
    • Oversee check-in and check-out procedures, including reservations and financial transactions
    • Promptly address guests’ requests
    • Actively listen to and resolve complaints
    • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
    • Coordinate and manage communication between guests and staff and follow up to ensure customer satisfaction  
    • Inform clients of services, including breakfast and dining options
    • Recommend local tourist spots, including places to dine, shop and sight-see
    • Establish friendly relationships with regular clients
    • Promote all amenities and conveniences
    • Manage guest relations team to ensure compliance with all standards and operating procedures
    • Appraise team’s performance and produce regular reports
    • Liaise with staff to provide an overall comfortable guest experience
    • Examine daily duties, assign tasks and check on progress
    • Manage supplier service level agreements
    • Analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings 

    Minimum requirements:

    • Proven work experience as a Guesthouse Manager / Hotel Manager or similar role
    • Understanding of all guesthouse management best practices and relevant laws
    • Hands-on experience with current booking / software systems
    • Proficiency in English, knowledge of other languages is a plus
    • Customer service drive with outstanding communication and active listening skills
    • Excellent problem-solving and multitasking skills
    • Leadership skills along with the ability to motivate a team into high performance
    • Ability to work flexible hours and live on the premises
    • Strong sense of responsibility and a professional presentation
    • BSc degree in Hospitality Management / Tourism / Business Administration

    Method of Application

    Interested and qualified? Go to Affirmative Portfolios on to apply

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