Job Vacancies at Affirmative Portfolios

Responsibilities include but not limited to:

• Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the guesthouse facilities  
• Provide upscale guest service experiences for clients throughout their stay
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure customer satisfaction  
• Inform clients of services, including breakfast and dining options
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular clients
• Promote all amenities and conveniences
• Manage guest relations team to ensure compliance with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Manage supplier service level agreements
• Analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings 

Minimum requirements:

• Proven work experience as a Guesthouse Manager / Hotel Manager or similar role
• Understanding of all guesthouse management best practices and relevant laws
• Hands-on experience with current booking / software systems
• Proficiency in English, knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours and live on the premises
• Strong sense of responsibility and a professional presentation
• BSc degree in Hospitality Management / Tourism / Business Administration

go to method of application »

Key Responsibilities:

Team Leadership and Management:

1. Supervise, train, and mentor call centre staff.
2. Conduct performance evaluations and provide constructive feedback.
3. Develop and implement strategies to enhance team productivity and morale.

Operational Efficiency:

1. Develop and optimize call centre processes and workflows for improved efficiency.
2. Monitor call queues and reallocate resources to maintain service levels during peak times.
3. Oversee scheduling to ensure adequate coverage and effective utilization of resources.

Amazing Service Delivery:

1. Ensure exceptional Amazing Service delivery in line with company standards.
2. Address escalated clients concerns and ensure resolutions that meet or exceed expectations.
3. Ensure that the Amazing Service core principles are always adhered to.
4. Ongoing communication to the team to keep it top of mind.
5. Recognition and compliments to be sent to worthy recipients.

Performance Analysis and Reporting:

1. Monitor call centre performance metrics and analyse data to identify trends and areas for improvement.
2. Generate regular reports detailing key performance indicators and outcomes.
3. Implement corrective actions and strategies to meet performance goals.
Training and Development:
1. Design and deliver training programs to enhance the skills and knowledge of call centre staff.
2. Ensure ongoing training to keep the team updated on product knowledge and best practices.

Compliance and Quality Assurance:

1. Ensure compliance with organizational policies, procedures, and industry regulations.
2. Ensure Quality Assurance evaluations are regularly conducted to maintain a high standard of service delivery.
3. Maintaining and updating personal data for the SA Home Loans data base by ensuring that all customer interactions include a review and update of personal details.
4. Information should only be updated following the agreed and documented/system client authentication process.
5. 100 % Adherence to all company policies and procedures.
6. Ensure compliance with appropriate legislation governing the organization e.g., POPI, TCF, NCA

Technology Utilization:

1. Evaluate and recommend technology solutions to enhance call centre operations.
2. Collaborate with IT to implement and maintain call centre software and hardware.

Aligned to values and self-development.

•  Align personal values and team values to the company’s culture and values.
• Take responsibility for your personal development and career pathing.
• Subscribe to the company’s code of ethics and ensure that all employees do the same.
•  Comply with all legislation governing the organization.
•  Supports and encourages the Amazing Service culture.
• Manage the team’s behaviour to always enhance the reputation and brand of the department and the company.
• Attendance at work as per the agreed standards and policies:

Minimum Education and Experience:

• Relevant Business Degree or Diploma, Call Center Management and Customer Service

Experience.

• Preferred: Further Education in Call Centre Management, Financial Services Industry preferably Mortgage Lending
• Preferred Education and Experience:
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of Call Centre telephony and technology
• 3 years team leader experience in a call center or customer service environment
• Strong administration and clerical competence

Experience
3-5 years relevant experience

go to method of application »

Skills and Knowledge Base:

• BSc Computer Science degree or relevant Advanced Diploma or B.Tech at NQF level 7
• A minimum of five (5) years’ experience in Full Stack Development in C#  
• Knowledge of Database Administration and Development
• Understanding of business case development
• ICT security and governance.

Technologies:

• SharePoint | SQL Server | C# | PowerBI | SSRS | ASP.NET Core | Vue JS 

Software Development:

• To design, develop, monitor, maintain and secure software applications that meet functional and non-functional requirements for internal/external stakeholders within specified timelines.

Database Administration:

• To design, set-up, develop, monitor, maintain, backup and secure databases to ensure data security and integrity of databases in line with database design standards and best practices on an ongoing basis. 

Business Intelligence:

• To design, set-up, develop and maintain business intelligence information systems to support business decision making on an ongoing basis. 

Systems Administration:

• To create, script, install, configure, and administer business and systems environments.
• To provide helpdesk support on specialised requests for various Microsoft technologies and other software products and end-user training support to ensure efficient service delivery, as and when required.
• To provide end-user support (telephonic or written) to both internal and external stakeholders on IT systems as and when required.

go to method of application »

Key Performance Areas

• Policy review and implementation
• Predictive analytics and modelling
• Actuarial Analysis
• Reporting
• Stakeholder Management
• People Management

Qualifications

• Bachelor’s Degree/Advanced Diploma in Actuarial Science/Mathematics/Statistics/Data Science related qualification.
• Postgraduate in a Financial Management/ an Investment Management/ an Accounting/ a Risk Management related qualification will be an added advantage
• At least 6 (six) professional actuarial exam passes/exemptions will be an added advantage.
• At least one Data Science of the following certifications:
• Data Science Certificate, CCP Data Engineer or SAS Academy for Data Science,
• Certified Analytics Professional, Dell EMC Data Science Professional Certification Program,
• SAS Advanced Analytics Professional Certification,
• IBM Data Science Professional Certificate,
• Microsoft Azure Data Scientist Associate Certificate,
• AWS Certified Data Analytics,
• Certified Analytics Professional, Harvard/EdX Professional Certificate in Data Science, DASCA: Senior Data Scientist,
• Coursera: Data Science Specialization.

Experience

• Relevant 6-8 years’ experience in an actuarial data science related environment of which 2 years must have been in management/supervisory level/area of expertise.
• Experience in SAS (Base, Enterprise Guide, and Enterprise Miner), Python or R
• Experience in building and implementation of supervised and unsupervised Machine Learning Algorithms to solve meaningful business problems.
• Some experience with Python/Microsoft Machine Learning and tools available within the machine learning ecosystem (i.e. NumPy, pandas, matplotlib, SciPy stack) and working in Jupyter notebooks.
• Knowledge and practical experience applying machine learning techniques and working in agile development teams.
• Some experience in operationalizing data science solutions or similar product development.

go to method of application »

Duties:  

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: 

Provide quality customer service within CRM:

• Handle all face-to-face enquiries received effectively.
• Follow up and finalize enquiries referred to other business units, within the agreed time frames.
• Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame.
• Update on all the relevant GPAA systems. 

Provide Client liaison services within the office:

• Respond to escalated queries within allocated time frame.
• Interact with the departments and members regarding outstanding queries.
• Relationship management on any changes happening in the various sections.
• Provide/ request feedback to various clients and stakeholders.  
• Follow-up with business units and provide feedback to clients until cases are finalized.  
• Effective and efficient administration of documents received.
• Provide administrative support at outreach initiatives.
• Provide data inputs in the compilation of the reports:
• Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care.
• Compile and submit daily, weekly and monthly production statistics to the supervisor.
• Check and update consolidated/escalation lists to the supervisor.

Minimum Requirements:  

• An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions.  

OR

• A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions.  
• Knowledge of GEPF products and services will be an advantage
• Computer literacy that would include a good working knowledge of Microsoft Office products
• Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage (Xhosa / Afrikaans / English)
• The applications of individuals currently residing in the Province applying for may receive preference (Western Cape)
• A valid driver’s license of at least 12 months (a copy of the license will be requested)   

go to method of application »

Duties and Responsibilities include:

• M&E System and Process Development
• Ensure and monitor compliance to M&E and Data Management plans, frameworks, SOPs
• Work with Programme Management staff to develop site or programme specific M&E strengthening plans.
• Support the implementation of CBIMS electronic database management system.
• Support programme staff to develop and improve the tracking of OVCA&Y linkage to care in accordance with the UNAIDS 95-95-95 strategy
• Track and manage the flow of data from the site level
• Track and ensure all major programme indicators are being collected by all the sub-partners Data Verification and Routine Data Quality Assessments
• Conduct on site data verification visits at the sub-partners’ sites
• Compile reports of on-site visits and develop data quality improvement plans
• Ensure that the correct source documents and tools are used at site level
• Systematically assess the implementation of the Company standardised M&E system at all sites
•  Monitor and track changes in data quality across time and sites per district
• Monitor compliance to data quality improvement plan
• Conduct Routine Data Quality Assessment (RDQA)
• Conduct Site Improvement Monitoring Assessments (SIMS) Capacity Building for Sub-Partners
• Provide on-site support and mentorship to M&E Data Capturers at sub-partner level
• Provide training and mentorship to program implementers on completion of all data collection tools
• Routinely assess the capacity of M&E staff and implement capacity building activities.
• Ensure that Programme and M&E staff are capacitated to adhere to M&E and data management requirements.
• Provide prompt feedback to the M&E Manager with regards to the training needs of the programme M&E staff
• Prepare the sub-partners for the quarterly Site Improvement Monitoring Assessments (SIMS). Data Review and Usage
•  Promotes data usage for continuous quality improvement through feedback, training, and capacity building activities at sub-partner level through structured monthly and quarterly data review meetings.
• Develop sub-partners’ staff capacity to enable them to analyse and interpret generated data on overall program quality to facilitate evidence-based decision making.
•  Support the development of data usage plans to improve program quality and monitor the implementation of such plans. Data Analysis and Reporting
• Review the performance of sub-partners on a weekly and monthly basis and provide feedback to the M&E Manager on compliance to the targets.
• Complete the aggregated weekly program performance tracking tool.

Qualifications

• Degree/Diploma in Public Health Sciences, Social Sciences, Statistics or Health Information Sciences
• Minimum of 3 years’ experience in the OVCA&Y programmes, HIV/AIDS, and TB programmes.
• Having an M&E experience in a USAID funded Programme will be an advantage.
• Minimum of 2-3 years in any of the following software is an added advantage: CBIMS, DHIS, Tier.Net or other access databases.
• Experience in data visualization using any of this software excel pivot table, Power BI, Tableau etc.
• Microsoft Office Package intermediate or advance experience (excel, access project management tool etc.

go to method of application »

Key performance areas:

• Compliance to appropriate policies, procedures, rules, and processes:
• Ensure my clients functions in a legal and ethical manner while meeting its organizational goals
• Map the compliance universe
• Analyse the organizational compliance status and develop compliance interventions
• Monitor (including through spot-checks) and report on compliance interventions
• Review organizational policies, policies, rules and procedures to ensure compliance alignment with legislative prescripts and advise management on possible risks
• Organizational risk management:
• Provide functional expertise to establish the organization’s risk identification and assessment processes (legal, operational and external etc.) using a risk register and risk assessment tools
• Identify risks and implement measures to avoid or address risks
• Utilize detailed knowledge to ensure that risk management approaches are fit for purpose and fully embedded and operationalized within the organization
• Implement controls to protect the organization from identified risks
• Track the progress of risk actions (including through spot-checks) so the divisional head can provide appropriate annual assurance on risks
• Monitor and report on the effectiveness of controls in the management of the risk exposure
• Organizational monitoring and evaluation:
• Develop M&E tools covering the organizational, divisional and individual M&E indicators
• Develop and implement monitoring and evaluation strategies that will ensure accurate and timely information and feedback to internal and external stakeholders
• Plan and conduct data quality assurance and monitoring activities and reports
• Monitor to ensure that the organizational programme outcomes are achieving desired strategic goals on a quarterly basis, or as requested
• Office Management of the Office of the Executive Secretary:
• Management of submissions into and out of the Office of the Executive Secretary
• Management of operational requirements in liaison with the direct reports to the Executive Secretary
• General Administrative and Logistical assistance, as required
• Management of external service provider contracts for Internal Audit and Legal Services:
• In collaboration with the Executive Secretary, and in line with the organizations Risk and Compliance status

Qualification and Experience Requirements:

• A post-graduate degree in Corporate Governance and Administration / Accounting / Law / Business administration or related field.
• A qualification (certificate or diploma) in Risk Management or Compliance will be advantageous
• A minimum 5 years’ experience in a role with a similar level of responsibilities

go to method of application »

Minimum Requirements:

• Must be in possession of a completed Degree in Business Management/Finance/Properties Development
• Must have 10 years properties related experience, of which 7 years must be at a Senior Management level.
• Post – graduate/Master’s Degree in Business Management/Finance/Properties Development will be advantageous. 

The Properties Executive will:

• Provide strategic and policy direction for the properties department through development of policies and strategic plans.
• Direct and manage the property management, asset management and technical services divisions of the department.
• Build effective strategic relationships with key stakeholders and regulatory bodies to ensure growth and development of the property’s portfolio.
• Execute business strategy through the implementation of proper financial controls.
• Execute business economic empowerment in support of the organisation’s development and empowerment mandate.
• Manage human capital through effective performance management and employee development and empowerment.