Head: Motor Claims at Santam Insurance

What will you do?
The Santam Commercial and Personal Business Claims Division has a position available for a head of Motor Claims at a senior management level. The position reports to the Head Claims: Commercial and Personal. The overall purpose of the role is to provide strategic and operational direction to optimise and manage the end-to-end motor claims value chain within the Santam Commercial and Personal Claims division.

The role will further have the purpose of translating the Santam C&P business and Claims strategy and business objectives into strategies, projects and business processes for the Motor Claims end to end.

The successful candidate will be responsible for the following key areas -:

• Leads the strategy development for motor claims from First Notice of Loss through to settlement and salvage recovery. 
• Lead and manage multiple processing channels within the entire motor claims business unit. These areas include: Sedan and Light Delivery Vehicle Claims, Centres of Excellence Claims, Heavy Commercial, Motorcycles, Light trailers & Caravans, Watercraft.
• Lead a management team with a large motor claims employee compliment as well as manage the service delivery and partnering with motor claims service providers.
• Managing service levels within the motor claims environment and ensures corrective action is taken across the value chain to ensure service excellence.
• Ensures complete and sound claim settlements, accordance with company policies and procedures.
• Provides input to strategic decisions that affect the functional area of responsibility. 
• Manage and ensures control of all motor claims handling expenses.
• Resolve escalated issues arising from motor claims operations by channelling the matter through the relevant processing channels and support department and ensuring the co-ordination of the resolution. 
• Develops procedures and policies to enhance and improve the validation, assessing, and settlement of claims. 
• Actively participates as a member of the C&P Claims Management Committee.
• Direct the technology roadmap within the motor claims environment.
• Drives and delivers against tight deadlines whilst ensuring that all motor claims received are flawlessly assessed, evaluated and investigated within defined delivery targets and measures.
• Works closely with motor claims managers to ensure estimates reserved are correct and reviewed regularly, large movements are reported and that files are complete at settlement.  
• Ensures claims are paid in accordance with policy cover. 
• Overall responsibility to pro-actively manage risk in the motor claims business unit by ensuring control measures are put in place to manage associated risk. 
• Manages the performance and efficiency of direct reports and ensures recommendations and decisions taken on technical functions are within the operating mandate.  

What will make you successful in this role?
QUALIFICATIONS AND EXPERIENCE

• Bachelor Degree in Industrial Engineering or related , and or Accounting
• MBA will be a plus
• Minimum 10 years’ experience in the motor vehicle aftermarket or financial services industry is essential. Extensive experience with business partner and service provider relationships and engagement
• Minimum 10 years of which is experience at a management level with a proven track record of not only successful people leadership but also a proven track record in managing process improvements and reducing expenses.

SKILLS

• Strategic thinking and planning that challenges assumptions
• A conceptual, lateral and analytical thinking balance 
• Excellent communication skills and ability to lead meetings
• Strong relationship and general management skills
• Financial skills (budget management)
• Delivery/ results orientation
• Process management and improvement
• Conflict resolution
• Strong negotiation and influencing skills
• Ability to prioritise and achievement orientated

Personal Attributes

• Drives vision and purpose - Contributing strategically
• Business insight - Contributing strategically
• Manages complexity - Contributing strategically
• Drives engagement - Contributing strategically