Head of Department - Commerce at Leroy Merlin

Purpose of the role 

• Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic areas of the company and the store environment, thereby optimizing departmental performance. As a "visionary manager," facilitate initiatives from team members. As a member of the management committee, engage in the development and implementation of store policies.

Marketing and Product Policy

• Build the product offering based on the company's policy, market trends, and the store's choices related to its environment. 
• Select the product ranges with your team, adhering to the store's marketing plan, and ensure its coherence. 
• Ensure the creation and updating of the product offering in compliance with national product policies
• Optimize this assortment policy by considering the specificities of the local context. 
• Make decisions on the style of commerce (self-service/assisted sales). 
• Be responsible for the overall pricing policy (base price levels, promotional sales).
• Participate in the development of the company's commercial strategies in relation to marketing and the purchasing center.

Merchandising

• Be responsible for the overall upkeep of your department (Full, Clean, Price). 
• Ensure the power and attractiveness of your sales area (shelves, promotional spaces, sales areas, etc.). 
• Ensure compliance with the company's merchandising rules. 
• Maintain the clarity of the offering and product density in your department. 
• Make self-service/assisted sales choices. 
• Create suggestive and attractive setups in your department.

Business Development

• Ensure the dynamism of your business: know how to balance "traffic" operations and operations targeting specific needs or customer types (thematic operations, development of new products, etc.). 
• Guarantee compliance with company policy (presence of advertised products, quality of company recommendations, etc.). 
• Clearly identify commercial challenges and know how to translate them with your team into commercial action plans. 
• Develop the commercial operation plan.

Customer Relations and Services

• Develop a culture of hospitality and service within your teams. 
• Update and monitor the evolution of your clientele, their expectations, and needs to lead actions that contribute to increasing customer satisfaction, fostering loyalty, and expanding your customer base. 
• Be close to both your customers and your team, prioritize and validate actions, and drive sales activities.

Recruitment

• Recruit new team members by defining the profiles to search for, their complementarities, and validating them with the Department Manager (DM).
• Build your team by emphasizing complementarity based on each person's strengths. 
• Ensure the smooth integration of each collaborator using recommended tools and meeting with them regularly.

Training

• Ensure the development of each person's skills (development of training plans, follow-up, briefings, and debriefings) towards greater autonomy.

Management

• Evaluate professionalism and skills acquisition. 
• Ensure that each person contributes to the highest customer satisfaction.
• Organize the team's work, develop individual responsibilities, delegate, monitor, and validate actions taken. Build, structure, and support sales plans. 
• Ensure fairness in scheduling, taking into account customer flow and employee expectations. 
• Continuously convey information to your teams (department/store/company orientations/objectives, results, policies, and rules, etc.). 
• Facilitate efforts and celebrate victories with the entire team. 
• Constantly strive to create optimal conditions for your team's success. 
• Ensure compliance with social and safety rules. 
• Guarantee respect for and sharing of the company's values.

Wealth creation

• Maximize revenue and margin growth. 
• Continuously diagnose the construction of revenue to establish action plans that ensure strong and sustainable revenue growth. 
• Daily support your team in implementing action plans on the ground.
• Continuously verify the validity of your action plans and adjust them as necessary.

Optimization of Resources

• Optimize the allocation of Human Resources quantitatively (scheduling, annual leave planning, sick leave, training) and qualitatively (complementary profiles, skill levels). 
• Ensure the implementation of product strategies (marketing, procurement, communication) and logistics of the company, contributing to the optimization of our upstream margins. 
• Optimize the financial result of the inventory (turnover) and markdowns while ensuring good product availability for the customer (stock-outs, minimum stock). 
• Be responsible for the sustainability of the commercial tool entrusted to you and ensure the future profitability of its development (investment).

Participation in regional, national, and international projects

• Participate, as a member of the management committee, in the development of store strategies and decisions. 
• Effective implementation and communication of all decisions made to teams at all levels.
• Ensure continuity and, in this context, be responsible for preserving the company's assets (image, tools, personnel)

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• 5+ years of experience in retail management, preferably in a departmental leadership role.
• Strong understanding of retail operations, inventory management, and merchandising techniques.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of achieving sales targets and driving departmental profitability.