Head of Infrastructure at Spur Corporation

Minimum Requirements;   

• Relevant tertiary education in IT field, preferably infrastructure and or security related.
• Minimum 10 years’ experience as an IT infrastructure specialist/engineer.
• At least 5 years relevant IT Management experience.
• Microsoft certifications (SCCM/Azure/Windows Server/etc.) - advantageous.
• Cybersecurity certifications.
• ITIL certification will be advantageous

Duties and Responsibilities;    

• Develop & deliver IT infrastructure strategy, road maps and operating plans.
• Ensure operational support is delivered as per the agreed standards and within the agreed SLA's.
• Define IT budget and ensure spend is in line with financial controls and principles.
• Architect, design and build core infrastructure components.
• Ensure legal & regulatory compliance is met and good IT governance is in place to mitigate and manage risks.
• Ensure organizational Cyber Security best practices are enforced and reviewed continuously and or adapted with the rapid changing landscape.
• Migrate critical workloads to cloud based platforms, SaaS and PaaS preferably but IaaS for legacy systems.
• Manage public cloud hosted infrastructure SLA.
• Set principles, standards and procedures for how the infrastructure is designed, built and maintained.
• Manage Software Asset Management processes for infrastructure related software licencing.
• Provide input into the BCP plan. Design and deliver the IT DR plan in response the BCP.
• Maintain strategic relationships with key vendors.
• Drive learning and development withing the infrastructure space

Key Skills and Competencies;

• Manage budgets in line with Infrastructure and EUC strategic objectives and deliverables
• Strong communication skills, written and verbal
• Be able to get the job done under pressure and minimal resources
• Agility to adapt, learn and execute new technologies
• Good people’s skills, dealing with various vendors and colleagues at higher and lower IT knowledge levels.
• Attention to detail, when the security of an IT environment is in your realm it is key to be able to focus on the finer details and not overlook anything
• Relevant management skills required to motivate/coach/develop and mentor team to deliver the highest standard of work consistently
• Able to adapt and prioritize workloads on demand
• A sound team player that gets stuck in when the need arises
• Take ownership and become a custodian of the greater IT team in order to deliver sustainable solutions
• Active Directory advanced administrative function
• Exchange administration experience, hybrid deployment management.
• SQL server clustering administration
• Hyper-V Cluster administration
• Azure AD Connect knowledge and troubleshooting identity management in Hybrid environments.
• Azure administration experience.
• Strong O365 knowledge (Sharepoint administration/OneDrive/Teams/Exchange Online)
• SCCM Operating System deployment/Software Distribution/Patch Management
• Sound understanding of core networking infrastructure (HP/Aruba networks)
• Administration of wireless network infrastructure.
• Experience with Dell SAN technologies.
• Firmware microcode management on all Dell/Aruba kit.
• Administer Synology NAS deployment across all 5 corporate offices (Replication/Firmware)
• Administration of Meraki SD WAN (Next Gen Firewall)
• Knowledge of Site to Site VPN as well as Point to Site VPN.
• Must have a deep passion for technology and stay abreast of the latest trends in the markets
• Good understanding of End User Computing infrastructure end to end.
• Email Security using MS Defender stack
• Endpoint Security using MS Defender stack
• Email compliance, DMARC/DKIM understanding is key. Work with our partner to ensure compliance in this regard for all our mail domains.
• Able to facilitate and drive discussions in Spur Corporations interest when engaging third party vendors providing outsourced services.
• Backup and replication technologies – manage/administer and execute quarterly restore testing in line with business BCP and IT DR Plan.
• Provide input in building out IT DR Plan.
• Ensure all key infrastructure and cloud workloads are well documented and maintained.
• Intune endpoint administration including updates management and package deployments in Hybrid Azure AD scenario.
• Tenable vulnerability scanner exposure – Administer and interpret results and remediate where required.
• Work with security vendors to understand and interpret penetration testing outcomes and remediation actions required.
• Able to create technical documentation for reference of solutions and or key changes introduced into the environment.

General Requirements;

• Strict adherence to company philosophy/mission statement/sales goals.
• Carrying out any reasonable request or instruction made by your line manager or any other employee senior to yourself.  Discuss with your line manager so as to ensure you understand who is senior to you.
• Assisting in any official company function or business as may be required from time to time irrespective of the day or time or venue at which such function or business takes place, provided such request is reasonable.
• Attending all meetings and training programmes, irrespective of the time and day, which you may be instructed to be present at, provided such request is reasonable.
• Projecting a hospitable, respectful, polite, friendly and warm attitude to all employees and customers.
• Maintaining good communication skills with fellow employees, management, stakeholders and customers at all times.
• Displaying a strong “team-player” approach, showing patience and respect for fellow members of staff.
• Reporting expeditiously all complaints, compliments, accidents, fire, theft, loss, damage and any other irregularities to your line manager.
• Always adhere to Spur Corporation’s standards and other requirements as detailed in the various policies published by the corporation.
• Utilizing Spur Corporation property and equipment in an appropriate manner in order to maintain both their usefulness and value.