Job Vacancies at Spur Corporation

    Job Requirements;

• National Certificate /Grade 12
• Diploma in Business Management or similar - advantageous
• Financial Management
• 3 - 5  years’ experience
• Leadership and Management Development
• Multiple Store Leadership Programme
• Franchise Business environment
• Data analysis of sales/performance/operations metrics
• Application and use of technology in the Restaurant environment

Duties and Responsibilities;   

FINANCIAL:

• FINANCIAL PERFORMANCE - To set comprehensive goals for financial performance, growth and profitability and support in providing oversight to Franchisees and/or Restaurants that enables the achievement of favourable financial results.
• Set annual Budgets and forecasts.
• Business case development - Investment with ROI projections
• Set Development project budget and ensure adherence.
• Total income (Procurement COI, licence fees and commissions)
• Optimised Operational Expenditure - Internal
• Food Cost
• Menu Engineering
• Net Profit and profit growth
• Increase in operating margin.
• Debtors control
• Franchisee - Return on investment (Turnover sales, cost control and bottom-line profitability)

CUSTOMER;

CUSTOMER SATISFACTION and MARKETING - Pro-actively drive the Customer value proposition and Brand promise and equity - Provide and Set a clear vision of how to be a responsible corporate citizen and how we respond to economic, social and environmental activities.

• Brand specific strategies and plans
• Customer Complaints and complaint resolution
• Customer engagement and satisfaction - Go Review etc
• Family experience/entertainment (kids)/innovative and relevant ideas
• Assist with development and implementation of cost-effective promotion campaigns, interventions and events
• Cost effective and efficient "Instore"/"4wall" marketing - managing circumstances to influence the direct community.
• Build awareness of and commitment to sustainability - going green
• Demonstrating involvement and commitment to community-based interventions and events in upholding community culture

OPERATIONS GENERAL;

• As a Restaurant Operator - Finance, Operations, Marketing, People and Training
• Franchise Business environment
• Operational Strategy Development - multiple approach - brands and countries identification of new profit opportunities ie virtual brands, acquisitions with potential scale etc
• Strategic planning, objective setting and KPI development
• Strategy execution and implementation of operational scorecards (objectives and KPI's)
• Compilation of manuals and in-depth understanding of procedures and operation standards
• Data analysis of sales/performance/operations metrics
• Application and use of technology in the Restaurant environment
• Knowledge of international trends (to keep brands topical, flexible and cutting edge)(relevancy)

MENU ENGINEERING - Innovative and cost-effective menu and product development

• Innovation - trends and developments
• Product and recipe development
• Costing and prices
• Photo shoots of new products for menu compilation and training (step by step)
• Menu increase and decrease of costs - overall menu costing and food cost.

RISKS MANAGEMENT - Create, review, action resolution and update the operational risk register for each Franchisee and/or Restaurant.

• Review and updates to Corporate Risk Register
• Occupational Health and Safety Risks - Operations
• Food Safety regulations - Operations
• Environmental Risks - Operations
• Legal Risks - Operations
• Reputational Risks – Operations

GOVERN AND REGULATE - Influence strategic decisions through representation at various Committees, Structures and Forums that would enable the business to remain compliant and achieve specific objectives.

• International Menu Costing
• Brand Heads and Brand meetings
• Various monthly, bi-annual and annual update meetings
•  PEOPLE (Franchisee and Operator focussed)

"PEOPLE - GROWTH AND DEVELOPMENT - Instil a culture of performance, learning and development, building strong, proactive and agile teams that delivers on operational brand and organisational strategies.

• Provide guidance and mentoring to Franchisees to conduct professional, business focussed training and development and performance management”.
• Clarify and agree on Team/Franchisee and operator expectations.
• Identify high potential individuals for personal development.
• Identify training needs and implement Personal Development Plans to ensure teams are skilled and competent.
• Build strong teams through development of leadership coaching and mentoring.

Skills & Attributes;

• Organisational and leadership skills
• Coaching and Mentoring skills
• Exceptional Interpersonal skills and the ability to work with people - Relationship Management
• Presenting and Communicating Information
• Analysing
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

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Minimum Requirements;   

• Relevant tertiary education in IT field, preferably infrastructure and or security related.
• Minimum 10 years’ experience as an IT infrastructure specialist/engineer.
• At least 5 years relevant IT Management experience.
• Microsoft certifications (SCCM/Azure/Windows Server/etc.) - advantageous.
• Cybersecurity certifications.
• ITIL certification will be advantageous

Duties and Responsibilities;    

• Develop & deliver IT infrastructure strategy, road maps and operating plans.
• Ensure operational support is delivered as per the agreed standards and within the agreed SLA's.
• Define IT budget and ensure spend is in line with financial controls and principles.
• Architect, design and build core infrastructure components.
• Ensure legal & regulatory compliance is met and good IT governance is in place to mitigate and manage risks.
• Ensure organizational Cyber Security best practices are enforced and reviewed continuously and or adapted with the rapid changing landscape.
• Migrate critical workloads to cloud based platforms, SaaS and PaaS preferably but IaaS for legacy systems.
• Manage public cloud hosted infrastructure SLA.
• Set principles, standards and procedures for how the infrastructure is designed, built and maintained.
• Manage Software Asset Management processes for infrastructure related software licencing.
• Provide input into the BCP plan. Design and deliver the IT DR plan in response the BCP.
• Maintain strategic relationships with key vendors.
• Drive learning and development withing the infrastructure space

Key Skills and Competencies;

• Manage budgets in line with Infrastructure and EUC strategic objectives and deliverables
• Strong communication skills, written and verbal
• Be able to get the job done under pressure and minimal resources
• Agility to adapt, learn and execute new technologies
• Good people’s skills, dealing with various vendors and colleagues at higher and lower IT knowledge levels.
• Attention to detail, when the security of an IT environment is in your realm it is key to be able to focus on the finer details and not overlook anything
• Relevant management skills required to motivate/coach/develop and mentor team to deliver the highest standard of work consistently
• Able to adapt and prioritize workloads on demand
• A sound team player that gets stuck in when the need arises
• Take ownership and become a custodian of the greater IT team in order to deliver sustainable solutions
• Active Directory advanced administrative function
• Exchange administration experience, hybrid deployment management.
• SQL server clustering administration
• Hyper-V Cluster administration
• Azure AD Connect knowledge and troubleshooting identity management in Hybrid environments.
• Azure administration experience.
• Strong O365 knowledge (Sharepoint administration/OneDrive/Teams/Exchange Online)
• SCCM Operating System deployment/Software Distribution/Patch Management
• Sound understanding of core networking infrastructure (HP/Aruba networks)
• Administration of wireless network infrastructure.
• Experience with Dell SAN technologies.
• Firmware microcode management on all Dell/Aruba kit.
• Administer Synology NAS deployment across all 5 corporate offices (Replication/Firmware)
• Administration of Meraki SD WAN (Next Gen Firewall)
• Knowledge of Site to Site VPN as well as Point to Site VPN.
• Must have a deep passion for technology and stay abreast of the latest trends in the markets
• Good understanding of End User Computing infrastructure end to end.
• Email Security using MS Defender stack
• Endpoint Security using MS Defender stack
• Email compliance, DMARC/DKIM understanding is key. Work with our partner to ensure compliance in this regard for all our mail domains.
• Able to facilitate and drive discussions in Spur Corporations interest when engaging third party vendors providing outsourced services.
• Backup and replication technologies – manage/administer and execute quarterly restore testing in line with business BCP and IT DR Plan.
• Provide input in building out IT DR Plan.
• Ensure all key infrastructure and cloud workloads are well documented and maintained.
• Intune endpoint administration including updates management and package deployments in Hybrid Azure AD scenario.
• Tenable vulnerability scanner exposure – Administer and interpret results and remediate where required.
• Work with security vendors to understand and interpret penetration testing outcomes and remediation actions required.
• Able to create technical documentation for reference of solutions and or key changes introduced into the environment.

General Requirements;

• Strict adherence to company philosophy/mission statement/sales goals.
• Carrying out any reasonable request or instruction made by your line manager or any other employee senior to yourself.  Discuss with your line manager so as to ensure you understand who is senior to you.
• Assisting in any official company function or business as may be required from time to time irrespective of the day or time or venue at which such function or business takes place, provided such request is reasonable.
• Attending all meetings and training programmes, irrespective of the time and day, which you may be instructed to be present at, provided such request is reasonable.
• Projecting a hospitable, respectful, polite, friendly and warm attitude to all employees and customers.
• Maintaining good communication skills with fellow employees, management, stakeholders and customers at all times.
• Displaying a strong “team-player” approach, showing patience and respect for fellow members of staff.
• Reporting expeditiously all complaints, compliments, accidents, fire, theft, loss, damage and any other irregularities to your line manager.
• Always adhere to Spur Corporation’s standards and other requirements as detailed in the various policies published by the corporation.
• Utilizing Spur Corporation property and equipment in an appropriate manner in order to maintain both their usefulness and value.

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Minimum Requirements;   

• Tertiary qualification (3-year degree or higher)
• 10 to 15 years experience Minimum 10 years’
• PG Dip Marketing (advantageous)
• Bcom Marketing or similar
• Business and Financial Acumen
• Curiosity, creating unique solutions and applying an entrepreneurial mindset and ensuring commercial feasibility
• The ability to work with and resolve conflict
• Being a team player and have the ability to closely collaborate and manage interdependence 
• Change leadership mindset
• Be an inclusive leader

Duties and Responsibilities;    

• Marketing experience within the FMCG environment
• Strategy Development, Plan and implementation - Brand and Marketing
• In depth understanding of Finance, budgets, forecasts related to marketing plans and campaigns
• Clear understanding of fiscal discipline (Budget, Finance, Operations etc)
• Project team management
• Agency engagement and media buying methodologies or practices
• Experience working within an executive space
• Brand Campaign development, Implementation and management
• Dealing with Service providers that ensure brand alignment
• Planning and execution of communication and media actions on all channels including above the line
• Leading and Managing a team
• Presenting concepts, strategies and ideas
• Managing innovation processes
• Judging and optimizing creative
• Consumer behaviour trends and insights in the Food and Beverage industry
• Understanding Digital marketing and Social Media – Fundamentals
• Market automation
• Personalized data communication - Market data and trend analyses & customer insights
• Stakeholder management - Media and digital agencies, providers of services, consultants etc
• Understanding CRM and SEO tools like Google Analytics, Google AdWords, HubSpot, WebTrends etc

Key Skills and Competencies;

• Judging and optimising creative Strong communication skills, written and verbal
• Excellent communication skills (Written, verbal and modern marketing platforms) Agility to adapt, learn and execute new technologies
• Negotiating and influencing skills at an executive level
• Time Management and the ability to manage a variety of teams simultaneously
• Strong interpersonal and Stakeholder Relationship Management skills
• Analytical and Problem solving
• Evidence based decision making
• Strategic, Innovative and Organisational thinking
• Directing, Leading and managing teams
• Budget Management and Forecasting skills
• Project and Programme management
• Deciding and initiating action
• Leading and Supervising
• Working with people
• Persuading and Influencing
• Formulating Strategies and Concepts
• Delivering Results and Meeting Customer Expectations