Operations Manager: Africa at Spur Corporation

    Job Requirements;

• National Certificate /Grade 12
• Diploma in Business Management or similar - advantageous
• Financial Management
• 3 - 5  years’ experience
• Leadership and Management Development
• Multiple Store Leadership Programme
• Franchise Business environment
• Data analysis of sales/performance/operations metrics
• Application and use of technology in the Restaurant environment

Duties and Responsibilities;   

FINANCIAL:

• FINANCIAL PERFORMANCE - To set comprehensive goals for financial performance, growth and profitability and support in providing oversight to Franchisees and/or Restaurants that enables the achievement of favourable financial results.
• Set annual Budgets and forecasts.
• Business case development - Investment with ROI projections
• Set Development project budget and ensure adherence.
• Total income (Procurement COI, licence fees and commissions)
• Optimised Operational Expenditure - Internal
• Food Cost
• Menu Engineering
• Net Profit and profit growth
• Increase in operating margin.
• Debtors control
• Franchisee - Return on investment (Turnover sales, cost control and bottom-line profitability)

CUSTOMER;

CUSTOMER SATISFACTION and MARKETING - Pro-actively drive the Customer value proposition and Brand promise and equity - Provide and Set a clear vision of how to be a responsible corporate citizen and how we respond to economic, social and environmental activities.

• Brand specific strategies and plans
• Customer Complaints and complaint resolution
• Customer engagement and satisfaction - Go Review etc
• Family experience/entertainment (kids)/innovative and relevant ideas
• Assist with development and implementation of cost-effective promotion campaigns, interventions and events
• Cost effective and efficient "Instore"/"4wall" marketing - managing circumstances to influence the direct community.
• Build awareness of and commitment to sustainability - going green
• Demonstrating involvement and commitment to community-based interventions and events in upholding community culture

OPERATIONS GENERAL;

• As a Restaurant Operator - Finance, Operations, Marketing, People and Training
• Franchise Business environment
• Operational Strategy Development - multiple approach - brands and countries identification of new profit opportunities ie virtual brands, acquisitions with potential scale etc
• Strategic planning, objective setting and KPI development
• Strategy execution and implementation of operational scorecards (objectives and KPI's)
• Compilation of manuals and in-depth understanding of procedures and operation standards
• Data analysis of sales/performance/operations metrics
• Application and use of technology in the Restaurant environment
• Knowledge of international trends (to keep brands topical, flexible and cutting edge)(relevancy)

MENU ENGINEERING - Innovative and cost-effective menu and product development

• Innovation - trends and developments
• Product and recipe development
• Costing and prices
• Photo shoots of new products for menu compilation and training (step by step)
• Menu increase and decrease of costs - overall menu costing and food cost.

RISKS MANAGEMENT - Create, review, action resolution and update the operational risk register for each Franchisee and/or Restaurant.

• Review and updates to Corporate Risk Register
• Occupational Health and Safety Risks - Operations
• Food Safety regulations - Operations
• Environmental Risks - Operations
• Legal Risks - Operations
• Reputational Risks – Operations

GOVERN AND REGULATE - Influence strategic decisions through representation at various Committees, Structures and Forums that would enable the business to remain compliant and achieve specific objectives.

• International Menu Costing
• Brand Heads and Brand meetings
• Various monthly, bi-annual and annual update meetings
•  PEOPLE (Franchisee and Operator focussed)

"PEOPLE - GROWTH AND DEVELOPMENT - Instil a culture of performance, learning and development, building strong, proactive and agile teams that delivers on operational brand and organisational strategies.

• Provide guidance and mentoring to Franchisees to conduct professional, business focussed training and development and performance management”.
• Clarify and agree on Team/Franchisee and operator expectations.
• Identify high potential individuals for personal development.
• Identify training needs and implement Personal Development Plans to ensure teams are skilled and competent.
• Build strong teams through development of leadership coaching and mentoring.

Skills & Attributes;

• Organisational and leadership skills
• Coaching and Mentoring skills
• Exceptional Interpersonal skills and the ability to work with people - Relationship Management
• Presenting and Communicating Information
• Analysing
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations