Head of Operations Franchises at Pollock & Associates

• You will lead the execution of all South Africa franchise and SA Franchise sales & operations, ensuring continuous revenue and margin growth while delivering a world-class customer experience.
• As a member of the Operations Leadership Team, this role is instrumental in shaping the operations strategy, building operational capability, and driving a culture of excellence across the national network of QSRs.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Finance, or related discipline (essential).
• MBA or equivalent postgraduate qualification (advantageous).
• Minimum 10 years’ experience in a senior operations/sales leadership role with direct accountability for sales, profit, and people management.
• Experience in retail, service, or multi-outlet industry is highly regarded.
• Proven track record in people development and achieving measurable results.

Skills & Competencies

• Strong financial acumen with the ability to interpret and analyse data.
• Exceptional leadership, planning, and operational execution skills.
• Excellent negotiation, communication, and interpersonal ability.
• Exposure to multinational or large corporate environments preferred.
• High integrity, resilience, and work ethic.

Key Responsibilities

• Deliver world-class operations standards across equity and QSR’s.
• Drive sales growth, profit improvement, and cost optimisation across the South African market.
• Champion brand standards and ensure a consistent “one-system” customer experience.
• Develop and foster strong stakeholder relationships across franchise and equity operations.
• Build capability through people development, innovation, and continuous improvement.
• Provide operational expertise through business reviews, field visits, conferences, and forums.
• Instil a strong culture of accountability, service excellence, and performance delivery.