Head Of Operations at The Talent Expert

Is this you?

• You’re strategic, proactive, and can handle the pressure of rapid changes with ease.
• You’re all about delivering value, meeting customer needs, and working well with people across all levels.
• You’re organised and adaptable, skilled in leading and coaching teams, and a champion of continuous improvement.
• Your track record of operational success speaks for itself, and you know how to navigate compliance and risk management.

What you’ll be doing (and why you’ll enjoy it)

• You’ll be responsible for overseeing core functions, from Customer Experience to Compliance and Operations.
• This means leading multiple teams to ensure smooth, efficient workflows and excellent service levels.
• You’ll contribute to strategy planning, manage stakeholder expectations, and work on scaling operations to match the company’s evolving needs.
• You’ll also improve processes, mitigate risks, and handle critical incidents to keep things running smoothly.

Where you’ll be doing it

• You’ll be joining a rapidly growing fintech company that’s all about innovative solutions and exceptional customer experiences.
• With a collaborative culture, this organisation is known for embracing change and promoting flexible working arrangements.
• The team is committed to fostering a vibrant, supportive, and learning-focused environment.

What you’ll need

• You’ll need a relevant degree, along with substantial experience in senior operations management, ideally in fintech or payments.
• Strong leadership and coaching skills, strategic thinking, and a proven ability to manage complex systems are key.
• Experience in compliance, risk, and fraud prevention strategies will be beneficial.

What you’ll get

• You’ll receive a competitive salary, flexible remote/office working options, paid parking, and generous leave benefits. You’ll also get a MacBook, mental health leave, and annual bonuses, all within a great team that values your contributions!