Head Of Software Development at OneCart

Core Duties and Responsibilities :

• Develop software technology strategy and business plans in line with the OneCart strategy and manage the implementation thereof.
• Develop and drive the software technology strategy to ensure the business is sustainable and has a competitive advantage
• Identify opportunities for new software offerings and services
• Ensure a thorough understanding of business needs through regular interaction with relevant stakeholders
• Engage with various stakeholders and manage all processes within the software development life-cycle.
• Provide team and outsourced partners with technical leadership and support around the design, implementation and maintenance of software tools, electronic files, equipment, project plans and reports
• Understand the functional and technical needs of the business and research solutions to meet those needs
• Maintain open communication with stakeholders and ensure content meets requirements
• Coordinate and interface with functional design, quality assurance, developers, other product teams and senior management to ensure needs are met and managed
• Manage to ensure delivery of technical designs, unit test plans and high-quality code and software product

SLA Management:

• Ensure system uptime
• Monitor business support cases
• Assist and provide support to resolve problems
• Deploy proper protocols and escalation for problem solutions
• Negotiate, monitor and manage service partner adherence to Service Level Agreements
• To keep up to date with the latest development technologies and methodologies
• To drive consistent standards and approaches throughout the team
• To write clean and healthy structured, well-documented code.
• To build future-proof reusable core code libraries, which can be shared, to drive further efficiencies throughout the team.
• To deliver code that is well-tested and consistently error-free
• To design and build database schemas with integrity and scalability with data access layers that is optimised for performance and security
• To use experience when reviewing and auditing legacy code
• To assist in critical support issues where your expertise is required to ascertain the problem quickly and to find the more appropriate resolution.
• To take control over critical support instances and put in place the correct escalation and processes to manage and resolve issues
• Facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Role model behavior' and motivate team members in line with the OneCart values
• Take full responsibility for the performance of all direct reports, motivating and managing them about quality standards and agreed on benchmarks and objectives,
• Focusing on all aspects of sound people management practices in relation to:
• Recruitment
• Development
• Remuneration and Reward
• Performance Facilitation
• Career path planning
• On-the-job training, coaching and mentoring
• Maintain a positive attitude
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the Development team by assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company’s values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures

Soft Skills :

• Critical Judgement and Decision making
• Building a customer-focused environment
• OneCart Software Applications
• Process engineering and system competence.
• Investigate Issues
• Building Relationships
• Communicating Information
• Processing Details
• Structuring Tasks

Job Requirements :

• Relevant degree in BSC or BCom information systems
• Experience 5-8 years’ experience in programming, project management and software development and deployment.
• Proven track record of leading a software development team (internal and outsourced resources)