Head: Stakeholder Management (Parktown) at Rand Mutual - RMA

THE JOB AT A GLANCE

• The Head: Stakeholder Management will support the Managing Executive: Stakeholder & New Business Development and the team by execution, performance tracking and commercial outcomes across the portfolio. This also includes indirect support to the Stakeholder, new Business development and relationships, budget and planning of the function.
• This is a strategic and operational role. It is fundamental in supporting the ME and the Heads to build Stakeholder management, new business development and relationship capabilities for better outcomes and performance. It is fundamental to support in the development of the different segments strategies and consolidating at an overall stakeholder management, new business development and relationship.
• Work with the different teams and stakeholders to report properly on the performance in line with the strategy. They will ensure that the team is enabled to prepare the client analysis report for client engagement, dashboards and overall reporting at C&P Advisory Board, Exco, MANCO and Townhalls.
• They are enterprise-level custodian of segmentation model, lead generation Enablement, CRM & Data Governance, Incentive Governance, and GTM Execution within Stakeholder Management, New Business development & Relationship. The role ensures that the lead generation ecosystem is high- performing, data-driven, compliant and capable of delivering the target set for Stakeholder Management, New Business Development & Relationship and the broader C&P mandate. Support the team to identify compliance and risk related relationships and engagement issues and manage these appropriately.
• They are responsible for strategy and execution, translating executive strategy into clear plans, milestones and KPIs. They will track delivery of strategic initiatives and flag risks early. Support business planning, budgeting and forecasting processes.
• They will support the ME to monitor business performance against targets, analyze trends, variances and opportunities for improvement. Coordinate across functions to unblock issues and drive alignment, prepare Exco, Board and management reports and ensure decisions are implemented and followed through.
• They will also be responsible for leading and supporting priority projects on behalf of the executive, track dependencies, timelines and outcomes. Support organizational change and new operating models.
• They will work with the channel marketing team and communication teams for the management of segmentation model related issues and monitor new business enablement strategic projects.
• This role acts as the strategic integrator between sales channels, Marketing, Actuarial, LRC (1st line), Quality Management, Customer, Collections/Debtors, and Onboarding/Policy Administration, ensuring the entire value chain is coordinated, insight led, and optimized.

WHAT YOU WILL DO

New Business Development operations leadership

• Own the complete Segmentation model Framework across all segments
• Design and institutionalize end-to-end value chain processes, covering segmentation, targeting, lead origination, prospecting, solutioning, pricing inputs, onboarding, retention, and cross sell
• Establish operating rhythms for weekly, monthly, and quarterly performance reviews with the ME and segmentation heads
• Lead improvements in productivity, resource allocation, coverage design, and segmentation deployment models.

Lead Generation Enablement & GTM Leadership

• Build and maintain a GTM enablement engine (collateral, playbooks, competitive intelligence, tender library, pricing input templates)
• Partner with Channel Marketing & Partner Marketing to operate segmented strategies across all segments
• Ensure lead generation onboarding, readiness assessments, and skills uplift pathways are standardized.

CRM, Data Governance & Advanced Lead Generation Analytics

• Own governance and optimization of the CRM platform (workflow design, pipeline stages, etc)
• Manage the updating of the different Dashboards API/lives, segment penetration, revenue impact, win/loss analytics, and customer tier performance
• Drive data integrity standards, audit cycles.

Incentive Model Stewardship & Performance Governance

• Support review of incentive models with ME, HR, Finance & LRC
• Govern eligibility rules, payout logic, compliance requirements, and audit readiness
• Produce monthly incentive performance packs with full traceability
• Zero tolerance for incentive leakage, non-compliance, or inaccurate payouts.

Cross Functional Integration & Stakeholder Governance

Coordinate cross value chain workflows with:

• Onboarding, Policy Administration & Membership
• Customer Service & Complaints
• Quality Management
• Actuarial (pricing & technical marketing)
• LRC (1st line)
• Collections & Debtors
• Ensure new business development and relationship is fully aligned with Group reporting, governance, and assurance requirements
• Support relationship management with the Compensation Fund from an operational execution perspective.

Strategic & Financial KPIs 

• Delivery of COID lives growth targets, by channel and segment
• Accuracy of 3‑month and 12‑month sales forecasts (≤ ±10% variance)
• Sector penetration and productivity uplift across priority sectors defined in BOS strategy.

Sales Value Chain KPIs 

• Pipeline velocity, conversion rates, and cycle time improvement
• CRM audit score: ≥ 98% data completeness, <1% duplication
• SLA adherence across value chain with Customer, Onboarding, and Collections.

People & Leadership 

• Engagement, retention, and capability growth of the Sales Support team
• Adoption rates of sales enablement tools, processes, and systems.

Requirements

WHAT YOU'LL BRING TO THE TABLE

• Bachelor’s degree (NQF 7) in Business/Commerce/Insurance or related field
• 8+ years’ experience in Relationship Management, Key Account Management or Corporate Segmentation—3 years at senior level
• 8–10 years of experience in Sales Operations, Sales Enablement, Commercial Excellence, or Revenue Operations
• 5+ years leadership experience
• Proven experience improving sales productivity, standardizing sales operations, and leading data‑driven decisioning
• Exposure to COID, social insurance, brokers/intermediaries, or large B2B/B2B2C ecosystems (Advantageous)
• Sales value chain design, optimization, and governance
• CRM strategy, design, and administration
• Advanced analytics, dashboarding, and forecasting
• Incentive design and compliance
• Bid/proposal management and GTM playbook development.

Closing date: 22nd June 2026