Healthcare Manager - Cape Town at Faircape Group

Specific duties include but is not limited to the following:

Operational Responsibilities:

• Oversee the efficient administration of operations at the facility.
• Ensure the proper implementation and management of admissions, transfers, extensions, and discharge procedures.
• Implement and manage systems to increase income.
• Be present at all inspections, including those by the Department of Health (DOH) and Department of Social Development (DSD).
• Supervise the implementation of infection control procedures during outbreaks or suspected infections.
• Administer incident and investigation reporting. 
• Ensure the proper logging and follow-up of maintenance issues. 
• Make suggestions for procedural improvements and ensure adherence to the correct approval process. 
• Ensure necessary training of policies and procedures, ensuring staff competency. 
• Manage and report on deviations from established procedures.

 Resident and Family Interaction:

• Monitor and manage customer service levels continually.
• Ensure quality and efficient delivery of services at the facility.
• Communicate types and levels of services offered to interested persons.
• Interface regularly with families and provide support, assistance, or decision-making input when required.
• Resolve complaints and provide effective education, advice, and counselling to residents.

Health Professional and Company Relationship Management:

• Build and manage relationships between health professionals and the company.
• Ensure the implementation of processes conducive to customer satisfaction.
• Identify improvement areas and implement initiatives for continued customer service.

Marketing Responsibilities:

• Liaise with stakeholders to promote the facility.
• Maintain excellent knowledge of the company and the facility's services.
• Discuss goals and objectives with the Multidisciplinary Team, Nursing Services Manager, and senior management.

Administration Responsibilities:

• Prepare reports and submissions aligned with responsibilities.
• Monitor and approve requisitions through the Healthcare Administrator to the Claremont office. 
• Communicate and report to the support team and Claremont Heads of Departments on relevant matters. 
• Host Multi-Disciplinary Team meetings, ensuring efficiency and constructive discussions. 
• Allocate action points to relevant role players during MDT meetings.

Requirements

• Qualifications - NQF Level 7 and higher would be highly advantageous
• Clinical qualification would be an advantage
• Registered with HPCSA or SANC 

 Experience and Knowledge 

• Proven management experience
• Experience in a similar leadership position
• Experience in a geriatrics environment advantageous
• Previous hospital experience advantageous 
• Knowledge of Dementia care, Frail care, palliative care, rehab, strokes advantageous 

Skills and Attributes: 

• Leadership skills. Have the ability to lead by example and foster a positive working environment 
• Strategic thinking. Being able to align healthcare operations with the organisation's long-term goals
• Problem solving skills. Analytical skills to identify issues and develop solutions
• Excellent multitasking skills
• Strong interpersonal skills 
• Strong organisational and time management skills 
• Dependability
• Professional communication
• Computer literate
• Excellent verbal and written communication