Helpdesk Administrator at Sanlam Group

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems.

What will make you successful in this role?

Assisting Helpdesk and Application Support Teams

User Access on all Business Solutions Applications

• User Access is to be created as per audit requirements, within SLA and communicated appropriately to users.

Administration

• Assign JIRA logs (ticketing system logs) for User Access evenly to the Application Support Team.
• Assign general JIRA logs to the relevant Business Solutions Teams.
• Ensure integrity of JIRA logs before assigning onwards
• Monitor JIRA logs to ensure that completed logs get closed timeously.
• Create and maintain Helpdesk documentation accurately.
• Communication with Business

Qualifications And Experience

• Matric
• 1-2 years helpdesk experience
• General computer literacy
• Microsoft Office (Word & Excel) experience
• ITIL Foundation (preferable)