Helpdesk Administrator at Sanlam Group February, 2021

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- Helpdesk Administrator at Sanlam Group
Posted: Feb 22, 2021

Expires: Not specified

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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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Helpdesk Administrator
- Job Type Full Time
- Qualification Matric
- Experience 1 - 2 years
- Location Gauteng
- City Johannesburg
- Job Field Administration / Facilities
Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems.

What will make you successful in this role?

Assisting Helpdesk and Application Support Teams

User Access on all Business Solutions Applications
- User Access is to be created as per audit requirements, within SLA and communicated appropriately to users.
Administration
- Assign JIRA logs (ticketing system logs) for User Access evenly to the Application Support Team.
- Assign general JIRA logs to the relevant Business Solutions Teams.
- Ensure integrity of JIRA logs before assigning onwards
- Monitor JIRA logs to ensure that completed logs get closed timeously.
- Create and maintain Helpdesk documentation accurately.
- Communication with Business
Qualifications And Experience
- Matric
- 1-2 years helpdesk experience
- General computer literacy
- Microsoft Office (Word & Excel) experience
- ITIL Foundation (preferable)
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Method of Application

Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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Helpdesk Administrator at Sanlam Group

Helpdesk Administrator

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