Jobs at Sanlam

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters - Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office - the group provides many opportunities for growth and development.

Purpose of the Role

• The purpose of the Scrum master is to be the Project/Delivery manager for SC BI delivery teams. The Scrum Master will be considered a subject-matter expert, have excellent logic and problem solving skills and a drive to make a difference. They will be responsible for enforcing the rules of Scrum, removing impediments from their team while promoting self-management and constantly improving our standards of work.

Key Responsibilities

• Establishes and manages team cadence throughout delivery lifecycle, facilitation of all scrum ceremonies
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Stakeholder management and playback, including product owners, executive sponsors and other external teams
• Work closely with leadership to define product and establish product backlog. Owns delivery roadmap.
• Support execution team with resolution of roadblocks and interdependencies, managing risks and issues.
• Assist with bedding down BI capability operating model (People and process)

Qualifications And Experience

• Relevant qualification in Engineering or BSc IT preferable.
• Relevant IT/project management certifications is advantageous.
• Experience in a Dev Ops environment and leading the development automation
• Hands-on experience with software delivery life cycle and Agile/Scrum delivery management
• Experience in project management/Team lead roles mandatory.
• Experience in delivering BI products preferable

Knowledge And Skills

• 7+ years of Scrum Master experience.
• Thorough understanding of agile software development methodologies, values, and procedures.

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Personal Attributes

• Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Manages Complexity - Demonstrated ability and proven record to make complex decisions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals

go to method of application »

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems.

What will make you successful in this role?

Assisting Helpdesk and Application Support Teams

User Access on all Business Solutions Applications

• User Access is to be created as per audit requirements, within SLA and communicated appropriately to users.

Administration

• Assign JIRA logs (ticketing system logs) for User Access evenly to the Application Support Team.
• Assign general JIRA logs to the relevant Business Solutions Teams.
• Ensure integrity of JIRA logs before assigning onwards
• Monitor JIRA logs to ensure that completed logs get closed timeously.
• Create and maintain Helpdesk documentation accurately.
• Communication with Business

Qualifications And Experience

• Matric
• 1-2 years helpdesk experience
• General computer literacy
• Microsoft Office (Word & Excel) experience
• ITIL Foundation (preferable)