Helpdesk Support Agent (FS) at BCX

o troubleshoot desktop and point of sale problems, determining a source and advising on the appropriate action. Interacting with the customer/3rd party to resolve calls as 1st line support or allocate to vendor for resolution. To project a professional Company image through phone interaction.

Required Certification/Professional Registration None

Qualification

• National Senior Certificate (Grade 12).
• NQF 4 - 5 Qualification in Information Technology or valid IT Certification, i.e. CompTIA, Microsoft, etc.

Experience

• At least 2 - 3 years' experience in a first line environment.