High Risk Verifications Officer at Mukuru

Role Purpose

• The High-Risk KYC Verification Officer is responsible for conducting thorough customer due diligence (CDD) and Know Your Customer (KYC) verification processes for high-risk customers. The role ensures compliance with Anti-Money Laundering (AML), fraud prevention, and regulatory requirements while maintaining excellent customer service standards. The successful candidate will review customer documentation, investigate discrepancies, identify suspicious activities, and support the organization's risk management framework.

Key Responsibilities
Customer Verification & Compliance

• Verify and validate customer information and supporting documentation submitted during account registration.
• Conduct enhanced due diligence (EDD) reviews for high-risk customer profiles.
• Ensure compliance with KYC, AML, fraud prevention, and regulatory requirements.
• Identify, investigate, and escalate suspicious customer activities in line with company policies.
• Maintain accurate customer records and verification outcomes.
• Stay informed of regulatory updates, compliance requirements, and operational process changes.

Customer Support

• Assist customers whose applications have been rejected by providing guidance on verification requirements.
• Communicate with customers through telephone, email, and chat channels in a professional and customer-centric manner.
• Resolve verification-related queries within agreed service levels.

Operational Support

• Merge and maintain duplicate customer profiles where required.
• Support the KYC Verification Team with operational tasks and workload management.
• Consistently achieve daily, weekly, and monthly productivity and quality targets.
• Contribute to continuous improvement initiatives within the verification function.

Professional Development

• Maintain up-to-date knowledge of compliance regulations, KYC procedures, and industry best practices.
• Take ownership of personal development and performance improvement initiatives.
• Represent and uphold the company brand and values at all times.

Minimum Requirements
Qualifications

• Grade 12 / Matric or equivalent qualification (Essential).

Experience

• Minimum of 2 years' experience in KYC verification, compliance, customer onboarding, or a related environment.
• Experience working within AML, fraud prevention, or financial services environments will be advantageous.

Language Requirements

• Fluent in English (written, verbal, and reading).
• Fluency in one of the following languages is advantageous:
• Mandarin
• Igbo
• Kirundi
• Punjabi
• Bengali/Bangladeshi
• Hindi
• Swahili
• Afro-Asiatic language(s)

Knowledge & Technical Competencies

• Strong understanding of KYC regulations and compliance requirements.
• Knowledge of AML principles and fraud detection practices.
• Understanding of money transfer and financial service processes.
• Proficiency in Microsoft Office and computer systems.
• Strong data capturing and typing skills.

Core Competencies

• Attention to detail
• Analytical thinking
• Problem-solving ability
• Strong verbal and written communication
• Customer service orientation
• Time management
• Organizational and administrative skills
• Interpersonal skills
• Ability to work under pressure and meet targets
• High level of integrity and confidentiality