Latest Jobs at Mukuru

An exciting opportunity has become available for a Territory Sales Supervisor - China Market to join the Mukuru team in Johannesburg.

• To provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales in all China sending countries.
• The Sales Lead reports directly to the Sales Manager-China Market. This position is responsible for: a. generating sales through agent army, b. marketing the enterprise and corporate products and all other Mukuru products, this involves marketing collateral in all sending countries, c. Pushing brand awareness and managing brand across partnerships and verticals, d. internal liaison for SMH and Group Marketing, e. grow transactions for products that sit in all China sending countries f. Sales and market relevant operation & implementation to support sales and marketing g. Travel domestically and internationally to expand China market and work closely with country managers.

Duties and Responsibilities (include but is not limited to):

• Providing advice and guidance to agents
• Analyse and monitor transaction statistics
• Motivate and strategize on how to incentivise the agent army
• To activate agents for new corridors
• To ensure sufficient stock of marketing collateral is available
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Engaging with ex-pat communities to understand their remittance needs
• Establish the viability of potential new corridors
• Engage new biz dev and projects regarding new potential corridors
• Conducting marketing research and write reports in BIP markets
• Conduct multiple domestic and international visits to sales agents
• Conduct filed work in all China sending countries
• Conduct various activations on requests
• Manage the stock and marketing collateral
• Manage the sales budget effectively
• Monitor targets and budgets to ensure alignment
• Curate weekly sales statistics
• Gather and present location specific information on sales
• Generate weekly travel plan
• Generate weekly report
• Liaise with HR to resolve any staff issues
• Solve escalated queries
• Assist with recruitment of new sales agents
• Ensure that all staff have sufficient training before commencing employment
• Liaise with community association
• Liaise with chambers of commerce
• Liaise with the relevant organizations

Key Requirements:

• Sales and Marketing qualification. (Essential)
• High School/Matric
• At least 5 years sales experience, of these, 2 years should be at managerial level (Essential)
• English & Chinese (essential - fluency in speaking and reading)
• Experience in managing a Salesforce
• Experience in domestic and international travels
• Knowledge of sales and marketing principles
• Knowledge of how to generate marketing collateral
• Knowledge of marketing collateral
• Knowledge of procurement methodology
• Knowledge about market research and report

Additional Skills:

• Verbal and written communication skills in English
• Selling skills
• Time management skills
• Organisational & administrative skills
• Interpersonal skills
• Driving skills
• Language skills: Chinese

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An exciting opportunity exists for a Social Media Content Creator & Coordinator to join the Mukuru team in Cape Town. This is a role for someone with real social media experience and even better energy: a natural communicator with a genuine passion for videography and content creation, who lives on social, spots trends before they peak, and knows how to turn great ideas into content that people want to watch and share.

The main purpose of this role is to coordinate and support the day-to-day running of Mukuru’s social media platforms, from content planning, copywriting and video content creation through to design briefing, stakeholder coordination and reporting, while bringing fresh, innovative, trend-led thinking that grows our reach and engagement.

• The Social Media Content Creator & Coordinator reports directly to the Social Media and Content Manager, supporting the execution of multiple social media pages across our markets. This is a great opportunity to work in a purpose-driven, fast-paced organisation and make a real impact on how millions of customers connect with the Mukuru brand.
• Internal liaison takes place with Marketing, Design, Compliance, Legal and country teams. External liaison takes place with creators, partners and audiences through social media content.

Duties and Responsibilities (Includes but is not limited to)

• Coordinate and support the execution of the social media content calendar across all Mukuru platforms (Facebook, Instagram, TikTok, X, LinkedIn and YouTube), ensuring content goes live on time, on brand and error free
• Copywrite social media posts in line with Mukuru brand guidelines and tone of voice, adapting copy natively for each platform
• Actively monitor social and cultural trends, trending sounds, formats and conversations, and move quickly to develop timely, brand-safe reactive content that positions Mukuru at the centre of the moment
• Generate and pitch creative ideas designed to drive shareability, virality and organic reach, including interactive formats, challenges and community-led content
• Shoot and edit short-form video content (TikToks, Reels, YouTube Shorts and behind-the-scenes moments), bringing a genuine passion for videography and a sharp eye for what performs on each platform
• Create static and video content using Canva, CapCut and similar tools, ready for publishing or for handover to the design team for finishing
• Demonstrate strong working knowledge of all social channels, their algorithms, native formats and best practice, and advise the team on what works where
• Bring strong planning discipline to the content calendar: plan content ahead of key dates, campaigns and cultural moments so the team is always prepared, never reactive by accident
• Apply a deep understanding of our audiences and their behaviour across African markets and diaspora corridors (Zimbabwe, South Africa, Malawi, Botswana, Zambia, Kenya, Uganda, Lesotho and the UK), tailoring content, tone and cultural references so every post feels local and authentic
• Write clear, complete design briefs for the creative team, including creative direction, on-creative copy, captions and formats, and manage the briefing-to-delivery process
• Apply strong project management across campaigns and always-on content: manage timelines, trackers, approval flows and asset organisation so that nothing slips
• Manage internal stakeholders across marketing, compliance, legal and country teams, routing content through the correct sign-off chains and keeping everyone informed
• Use AI tools responsibly to support ideation, copy drafts, creative concepts and production efficiency, in line with Mukuru guidelines
• Use Sprout Social (or similar social media management tools) for publishing, scheduling, social listening and reporting
• Support the tracking and reporting of social media performance (reach, engagement, follower growth, video views), pulling data and insights for weekly and monthly reports
• Assist with the planning and execution of digital competitions, from mechanics and copy through sign-off and winner management
• Support influencer and partnership content coordination, including content collection, scheduling and performance tracking
• Collaborate with the wider Marketing team to integrate social media into broader campaigns and product launches
• Keep abreast of new platform features, emerging tools and developments in the remittance and fintech space, sharing learnings with the team

Key Requirements

• Grade 12 or equivalent (essential)
• Degree, diploma or certificate in Marketing, Digital Marketing, Communications or a related field
• Minimum 2 to 3 years of hands-on social media or digital marketing experience (in-house or agency)
• Proven experience managing brand social media pages across Facebook, Instagram, TikTok, X and LinkedIn
• Strong awareness of African audiences and their online behaviour, particularly markets such as Zimbabwe, South Africa and the wider diaspora, with the ability to create content that lands authentically in each
• Hands-on videography skills: confident shooting content on phone or camera and editing in CapCut or similar, with a portfolio or examples of video content created
• Confident working in Canva for static and video content creation
• Working knowledge of social media management tools such as Sprout Social, Hootsuite or Later
• Familiarity with AI tools for content ideation and production (e.g. ChatGPT, Claude, CapCut AI features)
• Basic understanding of social media reporting and key metrics
• Fintech or financial services exposure is advantageous but not essential

Additional Skills

• Excellent people skills, with a warm, positive and energetic approach
• A genuine passion for videography, content creation and storytelling through video
• A natural feel for internet culture, trends and what makes content shareable
• Strong planning, project management, organisational and administrative skills
• A fast learner who thrives in an always-changing social media landscape and picks up new platforms, formats and tools quickly
• Innovative and curious, always bringing fresh ideas and better ways of doing things
• Strong verbal and written communication skills
• Confident stakeholder management and the ability to keep multiple teams aligned
• Detail oriented with high standards for quality and accuracy
• Analytical mindset, comfortable working with data and insights
• Proactive, adaptable and calm under pressure in a fast-paced environment

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Role Overview

• Mukuru is on the lookout for a Senior DevOps Engineer to play a key hands-on role in building, operating, and continuously improving our cloud platforms and delivery pipelines.
• This role sits within the Technology Solutions function and works closely with the Cloud Infrastructure Manager and Cloud Architect, as well as Software Engineering, Software Architecture, and Security teams.
• You’ll help ensure our cloud infrastructure and DevOps practices are secure, observable, resilient, and scalable — enabling engineering teams to deliver safely and efficiently in a regulated fintech environment.

Key Responsibilities

• Build, operate, and improve cloud infrastructure across environments (production, staging, development) as part of a collaborative DevOps team.
• Implement and maintain infrastructure-as-code, CI/CD pipelines, and automation to improve reliability and delivery speed.
• Monitor, secure, and optimise cloud platforms, ensuring performance, availability, and recoverability.
• Proactively improve monitoring, alerting, and observability, and contribute to incident response and post-incident reviews.
• Support redundancy, failover, backup, and disaster recovery mechanisms in line with business RTOs and RPOs.
• Collaborate closely with our internal security team, and apply DevSecOps practices, including vulnerability management, patching, intrusion detection/prevention, and secure configuration.
• Collaborate closely with Software Engineers to reduce friction between development and operations.
• Produce and maintain technical documentation, including system diagrams and operational runbooks.
• Research and evaluate new tools and technologies that improve platform reliability, security, and developer experience.
• Participate actively in agile ceremonies and contribute to continuous improvement initiatives.
• Take ownership of your own professional development and technical growth.

What We’re Looking For

• Grade 12 (required)
• Relevant tertiary qualification (advantageous)
• 7+ years’ experience in DevOps, Cloud Infrastructure, or Systems Engineering
• Strong experience with AWS (Azure or GCP exposure is beneficial)
• Solid Linux administration experience in production environments

Proven experience with:

• Infrastructure-as-Code (Terraform preferred)
• Containers and orchestration (Docker, Kubernetes, Argo CD)
• CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins)
• Monitoring & Logging (Prometheus, Grafana, ELK, Loki)
• Experience with configuration management tools (Ansible, Puppet or Chef)
• Proficiency in at least one scripting language (Python, Bash, or Ruby)
• Understanding of core infrastructure components:
• Web servers (NGINX, Apache)
• Databases (MySQL/Postgres)
• Messaging systems (RabbitMQ, Beanstalkd)
• Networking (DNS, load balancing, firewalls, proxies)
• Experience supporting secure and compliant environments. Exposure to PCI-DSS and/or ISO27001 is advantageous.
• Familiarity with agile delivery practices and DevOps culture
• Experience working in Fintech, Technology, or other high-growth environments

Key Competencies

• Problem-solving and analytical thinking
• Strong collaboration and communication skills
• Attention to detail and operational excellence
• Proactive risk identification and mitigation
• Adaptability in fast-paced environments

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Role Overview

• We are looking for a driven and hands-on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast-paced environments, enjoys working with people, and is passionate about delivering operational excellence.
• You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high-quality customer experience.

Key Responsibilities

• Supervise and support field agents and service providers within the assigned region
• Monitor daily operations to ensure service delivery standards are met
• Conduct regular site visits to assess performance, compliance, and customer experience
• Provide coaching, training, and ongoing support to agents to improve productivity
• Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT)
• Identify operational challenges and implement practical solutions
• Track and report on regional performance metrics and KPIs
• Build and maintain strong relationships with agents and stakeholders
• Assist with onboarding and training of new agents

What We’re Looking For

• Diploma or Degree in Business Administration, Management, HR, or related field
• 1–3 years’ experience in operations, field supervision, or administration
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Ability to work independently and manage multiple locations
• High level of attention to detail and accountability
• Willingness to travel within the region

Key Competencies

• Leadership & Team Development
• Operational Efficiency
• Stakeholder Engagement
• Compliance & Risk Awareness
• Adaptability in Dynamic Environments

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• We're looking for a Reconciliations Intern to join our Cape Town team and learn from experienced finance professionals while helping ensure the accuracy and integrity of our financial operations. You'll work with real business data, support partner reconciliations, investigate discrepancies, and contribute to processes that help millions of customers access financial services across Africa.

What You'll Be Doing

• As a Reconciliations Intern, you'll gain practical exposure to financial reconciliation processes and develop valuable skills in financial analysis, reporting, and stakeholder engagement.

You will:

• Perform daily reconciliations to ensure transactions are accurately recorded and accounted for.
• Investigate and resolve discrepancies within agreed timelines.
• Support month-end reconciliation processes and reporting activities.
• Assist with tracking outstanding reconciliation items and obtaining partner sign-offs.
• Monitor partner balances and support funding reconciliation activities.
• Respond to reconciliation-related queries from internal teams and external partners.
• Prepare documentation required for audits and compliance reviews.
• Work closely with colleagues across the business to resolve issues and improve processes.
• Learn how financial controls support a successful and growing fintech organisation.

What We're Looking For
Qualifications

• Grade 12 with Accounting or equivalent.
• Degree or Diploma in Financial Accounting, Finance, or a related field.

Experience

• No prior work experience is required.
• Internship experience, vacation work, or finance-related academic projects will be advantageous.
• Basic understanding of accounting principles and reconciliations.

Skills That Will Help You Succeed

• Strong attention to detail.
• Analytical thinking and problem-solving ability.
• Good communication and interpersonal skills.
• Basic Microsoft Excel knowledge.
• Ability to manage deadlines and work accurately under pressure.
• A positive attitude and willingness to learn.

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About the Role

• We’re looking for a commercially minded Procurement Specialist who is ready to take procurement beyond the transactional and into the strategic. This role is all about creating value across the Group through smart sourcing, stronger supplier partnerships, effective spend consolidation, and procurement governance that enables better business decisions.
• As the Procurement Specialist, you’ll work closely with the Group Procurement Manager and stakeholders across multiple business areas to lead sourcing initiatives, negotiate commercially sound agreements, improve procurement processes, and track measurable savings and cost avoidance.
• This is a hands-on specialist role for someone who enjoys influencing outcomes, challenging the status quo, and turning procurement insights into real business impact.

What You’ll Do
Strategic Sourcing and Vendor Management

• You’ll engage with teams across the Group to understand business needs, demand patterns, and category priorities, then translate these into practical sourcing strategies and category plans. You’ll lead RFx processes, conduct market analysis, identify and evaluate suppliers, and help build a consolidated supplier base that supports value, quality, and efficiency.
• You’ll also take ownership of supplier relationship management by monitoring supplier performance, assessing risk, and identifying opportunities to improve commercial outcomes.

Contract Negotiation and Spend Consolidation

• You’ll lead commercial negotiations, support contract finalisation, and help secure favourable terms that protect the Group’s interests. Once contracts are in place, you’ll support their rollout across entities, ensuring stakeholders and suppliers are aligned and that intended benefits are realised.
• A key part of the role will be identifying Group-wide spend consolidation opportunities, rationalising suppliers, improving spend visibility, and using total cost of ownership analysis to unlock savings.

Governance, Reporting and Stakeholder Leadership

• You’ll help strengthen procurement governance by drafting, refining, and finalising Group Procurement SOPs, policies, and Delegation of Authority documentation for approval. You’ll also identify spend happening outside the P2P platform, Fraxion, and support its migration to improve compliance and visibility.
• You’ll act as a central point of contact for procurement queries, support audit requests, provide clear reporting to the Group Procurement Manager, and share recommendations on category strategy, spend consolidation, supplier performance, supplier risk, and value improvement opportunities.

What You’ll Bring

• A Bachelor’s degree or Advanced Diploma.
• A qualification in Supply Chain Management, Procurement, Commerce, Business, or a related field; a qualification in Contract Management or Law would be advantageous.
• MCIPS, or actively working towards it, is strongly preferred.
• 4–5 years’ experience in strategic sourcing or category management within a structured procurement function.
• Hands-on exposure to commercial negotiation, SOP and governance work, supplier relationship management, total cost of ownership analysis, and multi-entity or Group spend.

Key Skills We’re Looking For

• Strategic sourcing and category management
• RFx processes, market analysis, demand aggregation and spend consolidation
• Contract negotiation, drafting and commercial management
• Total cost of ownership and total landed cost modelling
• Supplier relationship management, including segmentation, performance and risk management
• Procurement governance, including SOPs, policies and Delegation of Authority
• Experience with P2P platforms such as Fraxion and ERP systems
• Strong commercial judgement and spend analysis capability
• Excellent stakeholder engagement and the ability to influence without direct authority
• Clear written and verbal communication skills

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• This is an exciting opportunity for someone who thrives on uncovering new opportunities, building strategic partnerships, and driving business growth. If you're passionate about financial inclusion, customer-focused innovation, and making a measurable impact, we'd love to hear from you.

What You'll Be Doing
Drive Business Growth

• Champion the growth of Mukuru's Insurance offering across assigned markets.
• Increase customer acquisition, retention, and product adoption.
• Work closely with Sales and Marketing teams to execute market growth strategies.
• Enhance customer awareness by ensuring teams effectively communicate product benefits and features.
• Identify opportunities to strengthen and optimize distribution channels.

Develop New Opportunities

• Research and identify new insurance and value-added service opportunities.
• Build business cases that support sustainable growth.
• Engage with potential partners and stakeholders to establish strategic relationships.
• Lead commercial negotiations and support partnership development.

Lead Projects and Execution

• Coordinate cross-functional projects to ensure successful implementation.
• Monitor project progress, manage risks, and drive accountability.
• Collaborate with Operations, Product, Customer Service, and other teams to deliver exceptional customer experiences.

Understand the Market

• Stay informed about industry trends, market developments, and competitive activity.
• Analyse customer needs and market dynamics to support informed decision-making.
• Identify opportunities for innovation and growth.

Support Commercial Performance

• Contribute to budgeting, forecasting, and performance reporting.
• Assist with pricing reviews and commercial evaluations.
• Maintain strong relationships with partners and key stakeholders.

What We're Looking For
Skills & Attributes

• Strong business development and relationship-building skills.
• Commercial acumen with the ability to identify and assess growth opportunities.
• Excellent communication and influencing skills.
• Strong analytical and problem-solving abilities.
• Highly organised with excellent time-management skills.
• Self-starter who takes initiative and thrives in a fast-paced environment.
• Strong networking and stakeholder management capabilities.

Experience

• Experience in Business Development, Market Development, Sales, Partnerships, or a related field.
• Exposure to Financial Services, Insurance, FinTech, Banking, or Payments is advantageous.
• Experience managing projects and working across multiple stakeholders is beneficial.

Qualifications

• Grade 12 / Matric.
• Relevant tertiary qualification in Business, Commerce, Marketing, Finance, or a related field.

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Role Purpose

• The High-Risk KYC Verification Officer is responsible for conducting thorough customer due diligence (CDD) and Know Your Customer (KYC) verification processes for high-risk customers. The role ensures compliance with Anti-Money Laundering (AML), fraud prevention, and regulatory requirements while maintaining excellent customer service standards. The successful candidate will review customer documentation, investigate discrepancies, identify suspicious activities, and support the organization's risk management framework.

Key Responsibilities
Customer Verification & Compliance

• Verify and validate customer information and supporting documentation submitted during account registration.
• Conduct enhanced due diligence (EDD) reviews for high-risk customer profiles.
• Ensure compliance with KYC, AML, fraud prevention, and regulatory requirements.
• Identify, investigate, and escalate suspicious customer activities in line with company policies.
• Maintain accurate customer records and verification outcomes.
• Stay informed of regulatory updates, compliance requirements, and operational process changes.

Customer Support

• Assist customers whose applications have been rejected by providing guidance on verification requirements.
• Communicate with customers through telephone, email, and chat channels in a professional and customer-centric manner.
• Resolve verification-related queries within agreed service levels.

Operational Support

• Merge and maintain duplicate customer profiles where required.
• Support the KYC Verification Team with operational tasks and workload management.
• Consistently achieve daily, weekly, and monthly productivity and quality targets.
• Contribute to continuous improvement initiatives within the verification function.

Professional Development

• Maintain up-to-date knowledge of compliance regulations, KYC procedures, and industry best practices.
• Take ownership of personal development and performance improvement initiatives.
• Represent and uphold the company brand and values at all times.

Minimum Requirements
Qualifications

• Grade 12 / Matric or equivalent qualification (Essential).

Experience

• Minimum of 2 years' experience in KYC verification, compliance, customer onboarding, or a related environment.
• Experience working within AML, fraud prevention, or financial services environments will be advantageous.

Language Requirements

• Fluent in English (written, verbal, and reading).
• Fluency in one of the following languages is advantageous:
• Mandarin
• Igbo
• Kirundi
• Punjabi
• Bengali/Bangladeshi
• Hindi
• Swahili
• Afro-Asiatic language(s)

Knowledge & Technical Competencies

• Strong understanding of KYC regulations and compliance requirements.
• Knowledge of AML principles and fraud detection practices.
• Understanding of money transfer and financial service processes.
• Proficiency in Microsoft Office and computer systems.
• Strong data capturing and typing skills.

Core Competencies

• Attention to detail
• Analytical thinking
• Problem-solving ability
• Strong verbal and written communication
• Customer service orientation
• Time management
• Organizational and administrative skills
• Interpersonal skills
• Ability to work under pressure and meet targets
• High level of integrity and confidentiality

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• This is more than a systems role. It's an opportunity to drive digital transformation, influence strategic decision-making, and build intelligent solutions that make work better for hundreds of employees across multiple countries. If you enjoy solving complex challenges, optimising processes, and leveraging technology to create meaningful impact, we'd love to meet you.

What You'll Be Doing

• You'll be the driving force behind our Human Capital technology landscape, ensuring our systems are efficient, connected, scalable, and future ready.

Your key focus areas will include:

Leading Our People Technology Ecosystem

• Own and optimise our Human Capital systems landscape, including HRIS, ATS, payroll and other people technologies.
• Develop and execute the HC technology roadmap aligned to business and People strategy.
• Drive system enhancements, integrations, testing, upgrades and continuous improvement initiatives.
• Partner with Technology, Finance, Payroll and business stakeholders to deliver seamless employee experiences.

Transforming the Way, We Work Through AI

• Identify opportunities to automate and improve People processes using AI and intelligent automation.
• Design and implement AI-powered solutions, workflows and digital experiences.
• Support adoption of emerging technologies that improve efficiency, reporting and decision-making.
• Evaluate new tools and innovations that can create measurable business value.

Driving Payroll Systems Excellence

• Act as the custodian of the payroll systems environment, ensuring functionality, governance and continuous optimisation.
• Partner closely with Payroll teams to support system requirements, enhancements and reporting needs.
• Ensure payroll technology supports remuneration practices, compliance requirements and business growth.

Optimising Recruitment Technology

• Partner with Talent Acquisition teams to enhance ATS functionality and candidate experience.
• Improve recruitment workflows, automation and system integrations.
• Ensure recruitment technology remains secure, efficient and scalable.

Delivering Meaningful Insights

• Leverage data and analytics to provide actionable workforce insights.
• Improve reporting capabilities and support data-driven decision-making across the business.
• Champion data integrity and governance across all Human Capital systems.

What We're Looking For

• We're seeking someone who combines technical expertise with strong business understanding and a genuine passion for People technology.

Experience

• 8+ years' experience working with HR technology, HRIS, payroll systems or enterprise systems environments.
• Proven experience leading system optimisation, integrations and digital transformation initiatives.
• Experience working with HRIS, ATS and payroll platforms.
• Strong knowledge of remuneration, payroll processes and associated governance requirements.
• Experience managing vendors and cross-functional stakeholders.
• Experience implementing AI, automation or workflow transformation solutions.

Technical Capability

You'll thrive in this role if you have experience with:

• HRIS and ATS platforms
• PaySpace or similar payroll solutions
• API integrations and workflow automation
• Microsoft Copilot and AI-enabled technologies
• Power Automate, automation platforms and digital workflow tools
• Data analytics and reporting solutions

Skills That Will Set You Apart

• Strategic thinking
• Systems and process optimisation
• Stakeholder management and influencing capability
• Business analysis and problem solving
• Change management and communication skills
• Curiosity around AI and emerging technologies
• Strong attention to detail and execution focus

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The Opportunity

• We’re looking for a detail-driven, data-savvy ESD Coordinator to join our Group Procurement team. This role plays a key part in driving Enterprise & Supplier Development (ESD) and B-BBEE compliance across our South African entities.
• If you’re passionate about transformation, supplier governance, and turning data into meaningful insights that influence real business decisions — this role is for you.

What You’ll Be Doing
B-BBEE & Supplier Compliance

• Act as the custodian of supplier B-BBEE compliance across all South African entities.
• Ensure suppliers have valid, up-to-date B-BBEE certificates or affidavits on record.
• Maintain a centralised supplier compliance register and proactively manage expiries and gaps.
• Support sourcing initiatives by identifying compliant and transformation-aligned suppliers.

Enterprise & Supplier Development (ESD)

• Identify suppliers with ESD and transformation potential.
• Support the execution and tracking of approved ESD initiatives.
• Contribute insights and progress updates as part of the Mukuru ESD Working Committee.

Data, Reporting & Dashboards

• Collect, validate, and analyse supplier, spend, and compliance data.
• Deliver weekly B-BBEE, ESD, and supplier spend reports.
• Monitor VAT thresholds and flag suppliers requiring VAT registration.
• Design and maintain dashboards that translate complex data into actionable insights for leadership.

Stakeholder Engagement

• Work closely with Procurement, Finance, Legal, and Transformation teams.
• Engage with suppliers, verification agencies, auditors, and transformation partners.
• Act as a go-to person for supplier B-BBEE and ESD-related queries.

Governance & Continuous Improvement

• Support audits and verification processes with accurate documentation.
• Improve supplier compliance processes, reporting standards, and data integrity.
• Ensure alignment with procurement policies and regulatory requirements.

What You’ll Bring
Qualifications & Experience

• Bachelor’s Degree or Advanced Diploma in Supply Chain, Procurement, Finance, Business, Economics, or similar.
• Minimum 3 years’ experience in a procurement or supplier management environment.
• Strong understanding of South African B-BBEE legislation and compliance requirements.
• Experience with supplier onboarding, compliance governance, and stakeholder engagement.

Skills & Competencies

• Strong data analysis, reporting, and dashboard development skills.
• High attention to detail with excellent data accuracy and governance focus.
• Confident communicator with strong stakeholder collaboration skills.
• Proactive, organised, and results-oriented mindset.
• Ability to translate data into meaningful business insights.

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The Role

• As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms. You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries. Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands. Please note that this role requires the incumbent to be based in Cape Town.

What You’ll Do

• Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
• Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
• Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
• Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
• Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.

What You’ll Bring

• Degree or certification in design, video editing, animation, or visual arts
• 6+ years of professional design experience
• A standout portfolio & showreel showcasing your range in static, animated, and video work
• Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
• Strong eye for typography, composition, and brand application
• Detail-oriented mindset and ability to thrive in a fast-paced environment
• Bonus points for HTML5 animations and 3D skills (e.g., Blender)

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Role Purpose

• Are you passionate about growth, innovation, and building products that truly impact people’s lives? As the Commercial Product Lead, you will play a key role in sustainably growing Mukuru’s Wallet & Value-Added Services (VAS) business. This is a Commercial growth role focused on driving profitable customer and product growth, working cross-functionally to enable execution. This is a commercial product role, not a technical product position."
• You’ll work cross-functionally, think commercially, and be hands-on in executing strategy, turning insights into action and opportunities into results.

What You’ll Be Doing

Drive Market Growth & Penetration

• Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned markets
• Act as the Wallet & VAS ambassador—building strong visibility and share of mind
• Enable and train sales and marketing teams on effective value-based selling
• Ensure customer benefits and product features are clearly and consistently communicated
• Strengthen and optimise distribution channels

Execute Strategic Projects

• Coordinate and manage cross-functional projects aligned to business strategy
• Track daily progress, manage priorities, and resolve delays proactively
• Ensure projects are delivered on time, within scope, and with measurable outcomes
• Identify and escalate risks, resourcing needs, or dependencies where required

Develop New Business Opportunities

• Identify new products, services, and partnership opportunities
• Assess opportunities for commercial, strategic, and legal viability
• Prepare and present compelling business cases for approval
• Build relationships with potential partners and negotiate mutually beneficial agreements
• Support or lead implementation of approved opportunities

Commercial & Partner Management

• Support budgeting and market performance reporting
• Conduct pricing reviews and contribute to pricing strategy
• Manage partner relationships, negotiations, and ongoing commercial engagements

Market & Industry Intelligence

• Monitor market trends, customer needs, and regulatory changes
• Analyse competitor offerings, pricing, and business models
• Translate insights into actionable recommendations

Personal & Professional Development

• Participate in weekly KPI and monthly performance reviews
• Attend product training and development programmes
• Take ownership of continuous learning and growth

What You’ll Bring
Knowledge

• Payments, remittances, and digital financial services
• Sales and marketing processes (B2C & C2C)
• Commercial agreements and contracts
• Operating licences and regulatory environments

Skills

• Strong communication and interpersonal skills
• Sales and negotiation ability
• Analytical and problem-solving mindset
• Excellent organisation, time management, and attention to detail
• Self-driven, resilient, and results-oriented

Experience & Education

• 2–3 years of work experience (business development experience advantageous)
• Exposure to financial services is desirable
• Grade 12 (essential)
• Relevant tertiary qualification (essential)
   

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• As Brand Manager for the UK/EU, Aggregator & Expansion Markets, you will be the custodian of Mukuru’s brand across some of our most strategically critical and culturally rich regions. You’ll translate Mukuru’s global brand into local relevance—shaping how diaspora communities see, trust, and choose Mukuru when supporting loved ones across borders.
• You will sit at the intersection of brand strategy, cultural insight, community connection, and commercial impact—driving growth through meaningful, locally resonant storytelling.

Your Mission

• To accelerate brand growth, trust, and adoption across the UK, EU and expansion markets by delivering insight-led, culturally grounded brand strategies that influence acquisition, retention and long-term loyalty.

What You’ll Be Doing
Regional Brand Leadership

• Own and evolve a region-specific brand strategy that reflects diaspora motivations, lived realities, regulatory complexity and competitive dynamics.
• Act as the regional brand custodian, ensuring Mukuru’s Explorer archetype, tone of voice and values show up consistently and authentically.
• Lead market-entry and expansion brand roadmaps for new geographies, aggregators and emerging segments.

Brand Positioning & Messaging

• Translate global positioning into locally relevant narratives that are inspiring, inclusive, uplifting and sincere.
• Craft compelling value propositions across Mukuru’s ecosystem—transfers, card, wallet, insurance, savings and future services.
• Own regional messaging guidelines and ensure consistent application across campaigns, partnerships and channels.

Customer & Market Insight

• Produce deep-dive market intelligence on diaspora behaviour, remittance sentiment, category shifts and competitor innovation.
• Build continuous insight loops via community engagement, customer feedback, agents, analytics and social listening.
• Identify underserved diaspora clusters and growth opportunities within the UK/EU and expansion markets.

Brand & Product Campaigns

• Lead 360° regional campaigns from concept to execution—balancing creativity with performance.
• Partner closely with Digital, Performance, CRM and Content teams to deliver integrated campaigns.
• Oversee A/B testing, brand lift studies and post-campaign reporting to inform future optimisation.

Partnerships & Community Presence

• Build trusted relationships with diaspora organisations, cultural groups, influencers, ethnic retailers and community leaders.
• Support aggregator partnerships through tailored co-marketing strategies and co-branded executions.
• Strengthen Mukuru’s on-the-ground credibility, visibility and trust within diaspora communities.

What You Bring
Qualifications

• Bachelor’s Degree or Advanced Diploma in Marketing, Brand, Business or related field.

Experience

• 4+ years' experience in brand management or marketing, ideally across multiple markets.
• Proven experience working with multicultural or diaspora audiences.
• Background in fintech, payments, financial services or consumer brands is highly advantageous.

Skills & Expertise

• Strong strategic brand thinking with hands-on execution capability.
• Excellent storytelling, messaging and creative judgement.
• Confident working with data, insights and performance metrics.
• Exceptional project management and stakeholder collaboration skills.
• High cultural sensitivity and community-first mindset.

Core Competencies

• Innovative thinking & idea generation
• Insight-driven decision making
• Relationship building & networking
• Organisational awareness
• Analysis, judgement & professional credibility