Regional Supervisor at Mukuru

Role Overview

• We are looking for a driven and hands-on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast-paced environments, enjoys working with people, and is passionate about delivering operational excellence.
• You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high-quality customer experience.

Key Responsibilities

• Supervise and support field agents and service providers within the assigned region
• Monitor daily operations to ensure service delivery standards are met
• Conduct regular site visits to assess performance, compliance, and customer experience
• Provide coaching, training, and ongoing support to agents to improve productivity
• Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT)
• Identify operational challenges and implement practical solutions
• Track and report on regional performance metrics and KPIs
• Build and maintain strong relationships with agents and stakeholders
• Assist with onboarding and training of new agents

What We’re Looking For

• Diploma or Degree in Business Administration, Management, HR, or related field
• 1–3 years’ experience in operations, field supervision, or administration
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Ability to work independently and manage multiple locations
• High level of attention to detail and accountability
• Willingness to travel within the region

Key Competencies

• Leadership & Team Development
• Operational Efficiency
• Stakeholder Engagement
• Compliance & Risk Awareness
• Adaptability in Dynamic Environments