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  • Posted: May 13, 2022
    Deadline: Not specified
  • We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
    Read more about this company


    Hindi Customer Service Host

    Duties Include, But Not Limited To

    • Responding to customer queries by telephone, email and online chats in Hindi Language
    • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
    • Processing pertinent information into relevant databases
    • Customer relationship building & management
    • Problem solving tasks during shift
    • Handling and taking full responsibility for customer related queries
    • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
    • Performing extra tasks given by managers / shift supervisors as required

    Essential Criteria

    • Hindi as home/first language essential
    • Fluent in English; able to communicate effectively (read, write and speak fluently)
    • Be available for 24/7 shift rotations
    • Completed high school qualification
    • 2 years’ work experience post qualification

    Desirable Criteria

    • Be in a possession of a degree or a diploma
    • Be in a possession of a South African ID / Spousal Visa

    Person Specifications

    • Adaptability / Flexibility
    • Team Orientation
    • Interpersonal Skills
    • Effectiveness & Delivery
    • Planning & Organizing
    • Problem Solving
    • Time Management
    • Customer Focus
    • Customer Orientation
    • Stress Tolerance

    Method of Application

    Interested and qualified? Go to DigiOutsource on to apply

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