Hindi Customer Service Host at DigiOutsource

Duties Include, But Not Limited To

• Responding to customer queries by telephone, email and online chats in Hindi Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

Essential Criteria

• Hindi as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Be available for 24/7 shift rotations
• Completed high school qualification
• 2 years’ work experience post qualification

Desirable Criteria

• Be in a possession of a degree or a diploma
• Be in a possession of a South African ID / Spousal Visa

Person Specifications

• Adaptability / Flexibility
• Team Orientation
• Interpersonal Skills
• Effectiveness & Delivery
• Planning & Organizing
• Problem Solving
• Time Management
• Customer Focus
• Customer Orientation
• Stress Tolerance