Hospitality Manager at Joburg City Theatres

Minimum requirements

• Grade 12
• National Diploma (NQF 6) in hospitality management or related field.
• Minimum of 3 years of experience in hospitality management.
• Excellent communication, leadership and problem-solving skills.

Key responsibilities:

• Supervise and manage administration staff on all client visits and enquires, ensuring that all client files are up to date
• Communicate on a regular basis with all new clients after the contracts have been opened to ensure client satisfaction is maintained from start to end
• Lead and manage all client site visits, and empower new clients to book functions and rooms in Joburg City theatres
• Manage the sales targets daily and report on sales targets achieved weekly
• Plan and co-ordinate all events and functions with front of house staff
• Supervise the service standards from start to end of event or function
• Manage and co-ordinate all line staff during events
• Conduct site inspections with the client on the various facilities available, advising and discussing the merits of the various options
• Manage the companies function planner schedule ensuring that there are no double bookings and to communicate this regularly with all management
• Supervise and assist at any special functions, should the function warrant this, which may also sometimes be out of normal working hours
• Ensure that all events within Joburg Theatre complex & outdoor events run smoothly & are of high standard
• Manage all revenue received, ensuring that all daily revenue is wrung up on the companies Point of sale system
• Provide weekly client visit reports to senior management
• Supervise the weekly forecasts of all venue and rooms availability
• Manage all outstanding monies owed through events and functions
• Manage an updated client database and constantly update whenever any new client visits
• Maintaining good guest, PCO’s and client relations
• Attending meetings with all subordinates, ensuring a good flow of communication and feedback.