Nurture Cape View provides medical care, and acute and sub-acute rehabilitation treatment for people with a wide range of disabilities caused by disease or injuries. These include spinal cord injuries, traumatic brain injuries, strokes, neurological disorders, orthopaedic conditions and other debilitating conditions and illnesses.
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The Hospitality Specialist is responsible for developing, improving, and governing hospitality policies, standards, processes, and systems across Nurture Health's national rehabilitation hospital network.
This is not a traditional hospitality operations role. Beyond food, cleaning, laundry, and support services, our focus is on creating therapeutic, comfortable, aesthetically pleasing environments and personalised experiences that support recovery and enhance the patient and family journey.
Working closely with facility teams and outsourced service providers, you will use operational insight, performance data, and hospitality expertise to strengthen hospitality outcomes across the organisation.
You will:
Analyse hospitality performance across multiple facilities, combining operational understanding with quantitative and qualitative data to identify trends, risks, and opportunities for improvement.
Design and continuously improve hospitality policies, standards, governance mechanisms, processes, and systems that support consistent, evidence-based practice across the network.
Influence service providers, facility teams, and colleagues by providing specialist hospitality expertise that drives exceptional hospitality outcomes, consistent standards, and organisation-wide improvement.
ABOUT YOU
Minimum Requirements
NQF Level 7 qualification in Hospitality Management or a related discipline.
Proven experience in successfully managing hospitality policies, processes, and automated systems within an organisation deploying a hybrid outsourced delivery model (internal coordination with specialist service providers).
Professional-level hospitality and guest-service knowledge as set out in HIPSA’s “Hospitality Professional” designation framework, and its application within the South African healthcare context.
Personal Attributes
Passionate about hospitality and its role in comfort, dignity, healing, human connection, and exceptional patient experiences.
Warm, service-oriented, and people-focused, while able to hold teams and service providers accountable to high standards.
Structured, adaptable, and driven by continuous improvement, with the ability to influence without authority and build credibility through expertise.
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