Host -LBDJ at Sun International

Job Purpose

• To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Identify issues with regards the restaurant floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house restaurant operations
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Resolve or report on any anomalies to the required standards

Hosting

• Be available to welcome and assist guests on their arrival
• Seat guests at their respective tables
• Monitor the operational areas to ensure these remain clean and cleared of used glasses
• Be attentive and ensure that the needs of the guests are met
• Handle and answer all WAS alerts
• Explain menu items, leveraging opportunities to upsell on promotional items
• Make recommendations with regards beverages and menu items
• Ring up drinks in the system
• Ensure drinks are delivered to relevant customers
• Monitor that waitrons close off the table with the correct method of payment

Cashiering Services 

• Handle all billing transactions for food and beverage services executed in the outlets
• Reconcile payments to orders in the system
• Place guest feedback questionnaires in folders with billing
• Arrange all house accounts prior to service
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer queries, complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements
Education

• Grade 12 preferred
• Minimum of 2 years relevant experience as a waiter / host

Experience

• 2 years experience in a customer service environment 

Skills and Knowledge

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Cashiering equipment usage and maintenance
• Cashiering administration
• Food & Beverage Product Knowledge
• Menu knowledge
• Basic computer skills
• Food & Beverage Service skills
• Operating equipment use & care
• Upselling skills