The President Hotel has a long and interesting history that can be traced back to the very beginnings of the areas now known as Bantry Bay and Sea Point. A hotel has stood on the site for some 150 years, and before that, the Society House - the first substantial building in the area - stood on this portion of land that once stretched down to the sea and up the slopes of Lion’s Head to Kloof Road.
At The President Hotel, the hotel front desk is more than just check-ins and check-outs, it’s where first impressions are made, guest relationships begin, and memorable hotel stays are created. As we continue our journey toward luxury, we’re looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk.
If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you.
Minimum Requirements
Matric Certificate (Grade 12)
Hospitality qualification or diploma (advantageous)
Minimum 2 years’ experience within a hotel front office or hotel reception environment
Previous experience as a Hotel Receptionist or Front Office Receptionist preferred
Strong hands-on OPERA PMS experience essential
Strong computer literacy, including OPERA PMS and Microsoft Office
Experience within a busy 4-star or 5-star hotel environment preferred
Excellent communication and guest service skills
Ability to work shifts, weekends, and public holidays
Professional grooming and presentation
CV must be fully updated prior to submission
What You’ll Be Doing
Welcoming hotel guests with warmth, professionalism, and confidence
Managing hotel check-ins and check-outs efficiently using OPERA PMS
Assisting guests with requests, queries, and general hotel information
Handling guest complaints and concerns professionally and efficiently
Ensuring all guest profiles, bookings, and billing details are accurate
Managing cashiering procedures and daily hotel reception administration
Communicating effectively with Housekeeping and other hotel departments
Monitoring arrivals, departures, room allocations, and guest requests
Maintaining hotel Front Office standards and SOPs at all times
Delivering exceptional hotel guest service and creating memorable experiences
Keeping the hotel reception area neat, organised, and professional
Supporting the Front Office team wherever needed to ensure smooth hotel operations
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