Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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The Hotel Security Officer is responsible for ensuring the safety and security of guests, employees, and hotel property. They must maintain a visible presence in the hotel lobby and other public areas, as well as actively patrol the premises to deter and detect any potential security threats. The ideal candidate will be presentable, fluent in English, and able to communicate effectively with guests and staff.
Key Responsibilities:
Monitor CCTV cameras and investigate any suspicious activity or behavior.
Check guest credentials and verify identification to ensure only authorized individuals access the hotel.
Respond to and resolve guest complaints or concerns related to security issues.
Conduct routine inspections of hotel facilities to identify and address any security vulnerabilities.
Work closely with local law enforcement agencies in the event of emergencies or criminal activity.
Maintain accurate logs and reports of all security incidents and activities.
Provide assistance to guests in navigating the hotel and answer any questions or concerns they may have.
Collaborate with other hotel departments to ensure a seamless and secure guest experience.
Qualifications:
Matric Certificate
Minimum 2 years experience in Hospitality Sector
Excellent verbal and written communication skills in English.
Ability to work independently and make quick decisions in high-pressure situations.
Strong customer service skills and a friendly demeanor.
Physically fit and able to stand and walk for extended periods of time.
Must be available to work evenings, weekends, and holidays as needed.
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