HR Admin Team Leader at Capita

The purpose of this position is to proactively manage HR data and providing input for processes involving HR data with a continuous improvement philosophy. Establish and help to implement sustainable systems, frameworks and processes to ensure efficient and effective capture and management of HR data. Deliver a great customer experience by providing accurate and well-presented management information. Flexibility will be expected to cover for the operational hours of the BPO industry.

Job Description
Key Responsibilities

• Support the smooth and efficient administration and running of the HR admin team.
• Handles confidential and sensitive information appropriately.
• Administers the effective updating of employee records both manually and electronically so that data is as complete and accurate as possible.
• Administers the processing of new starters efficiently and in a timely manner.
• Establish new ways of working and setting new parameters with customers/stakeholders.
• Proactive review of data issues, establishing new processes together with other team members, obtaining customer/stakeholder buy in.
• Support and manage all HR admin queries.
• Improve data integrity by creating a plan/programme of changes for data integrity.
• Establish reliable processes for proactive management/correction of HR data.
• Delivers ad hoc reporting requests within allotted timeframes, prioritisation and authorisation is clear within the HR admin team and for all external stakeholders.
• Manage HR system access request process and liaison with Finance for approval of these requests.
• Serve as the link between Recruitment and Payroll.
• Developing roles and responsibilities for new team members and existing team members with clear handover points between the HR admin and Payroll team.
• Support the delivery of annual processes and/or ad hoc projects as required.
• Payroll support
• Ongoing supervision and development of the HR admin team members, including setting objectives and work allocation.
• Train team members on new or enhanced operation procedures and policies.
• Develop and maintain a good working relationship with internal/external stake holders to ensure overlap/efficiency of work being carried out and most effective use of resources.
• Comply with audit requirements.
• Assist Payroll Manager to create annual team objectives.

Knowledge And Experience

• Matric
• Minimum of 5 years' working experience in a Payroll/HR environment
• Computer Literate (MS Word, Excel, Outlook etc.)
• SAP Payroll/HR system experience (preferably)
• Workday system experience (preferably)

Key Attributes

• Ability to effectively supervise team members and work as a member of that team and organise work activities for other members of that team.
• Strong analytical abilities.
• Strong customer service skills.
• Strong organisation skills, attention to detail and follow through to resolve any outstanding issues.
• Strong time management skills.
• Ability to analyse and interpret data and take appropriate action.
• Demonstrate coaching/mentoring skills and issue management problem solving skills.
• Skill in preparing detailed reports.