HR Administrator at Capita

Purpose of the role

To provide comprehensive and pragmatic administrative HR support to the HR Director and the HR team in line with Company procedures and legal requirements. The HR Administrator provides administrative support to the HR Operations Partners across the full range of HR work.

Key Responsibilities

• Handle employee engagement and coordinate administrative functions by supporting the Human Resource Operations Team to encourage implementation of company policies and procedures – including disciplinary, grievance and people management policies in line with best proactive and employment legislation.
• Assisting with gathering information and verification to support with the HR reporting.
• Ensuring the upkeep of various HR trackers and following up on any outstanding information and documentation needed.
• Maintain the highest level of integrity and security on all personal data and communication.
• Prepare and maintain accurate records of all data within the business.
• Support with the IR portfolio by helping with preparation of packs for DE (liaising with relevant line managers to get the pack for review) and supporting in preparation of packs for CCMA.
• Assisting with the transcribing of minutes during meetings and investigations.
• Managing the ‘IR Clinic’. Creating better outcomes in terms of positive engagement initiatives.
• Continuous Improvement by Identifying potential areas of risk and providing practical, sustainable solutions to these e.g., paperwork getting lost, recorders missing, quality of investigation packs.
• Stakeholder Relationships- encouraging, enhancing, and maintaining these. Also adding value where I can.
• Participate in various HR Projects.
• Intermediate exposure to Labour Laws, Regulations, Company Policies and Procedures, Human Resource Practices.
• Ensure smooth delivery of business deliverables.

CAPITA VALUES

• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Minimum Requirements:

Minimum qualification:

• Matric (completed)

Minimum Experience:

• 1 – 2 years’ experience within an HR administrative role.
• Call centre/ BPO experience is preferred but not essential.
• Good practical working experience of MS Office, specifically MS Word (mail merging, track changes) and MS Excel (formula and stats)
• MS Office Outlook and Teams experience

Key Competencies:

Knowledge (what must I know): 

• Up to date knowledge of Employment Law
• Best Practices

Skills and Abilities (what must I be able to do / display):

• Flexible approach to working hours and location.
• Ability to perform the essential functions of the job as outlined above.
• Ability to manage multiple projects simultaneously and work under aggressive time frames.
• Ability to communicate effectively, both written and verbally.
• Demonstrated ability to be organized and detailed oriented.
• Ability to work independently as well as in a team environment to meet production deadlines.
• Ability to work at a fast pace in an ever-changing environment.
• Able to translate ambiguity into tangible actions and views.
• Attention to detail.
• Personal integrity and respect for confidential information.
• A positive, proactive thinker with an optimistic approach to delivery.
• High level of initiative and ability to work independently.
• Promote and encourage the use of various employee wellness initiatives.

Management/Supervisory Responsibility:

• This position has no supervisory/management responsibility