HR Generalist | Associate Specialist at Discovery Limited

Key Purpose

• To support business stakeholders across operational areas by sourcing, assessing, and appointing high‑calibre talent, primarily within the call centre environment, in alignment with Discovery Insure’s and Discovery Group’s Employment Equity objectives.
• This role partners closely with Business stakeholders to enable business performance through effective people practices, including talent attraction, succession planning, engagement, and retention.

Areas of responsibility may include but not limited to, the following:

Talent Acquisition 

• Manage the full end‑to‑end recruitment process for dedicated Operational teams within Discovery Insure, with a primary focus on call centre environments.
• Partner with business stakeholders to understand resourcing needs and deliver timely, high‑quality recruitment solutions.
• Build and maintain strong relationships with line managers, ensuring consistent communication, expectation management, and constructive feedback throughout the recruitment lifecycle.
• Ensure all recruitment activities are delivered within agreed timelines and service level agreements.
• Drive effective talent acquisition and onboarding strategies to ensure successful integration of new employees.

Talent Management 

• Manage talent management processes to ensure the right people are in the right roles at the right time, including succession planning, bench strength, and identification of critical positions.
• Implement retention strategies aimed at improving employee stability, engagement, and performance.

Transformation and Employment Equity

• Support transformation objectives through the implementation of Employment Equity targets.
• Remuneration & HR Governance
• Implement and manage the Group remuneration policy, including participation in remuneration discussions with business leaders.
• Provide guidance on remuneration, performance outcomes, and reward practices in line with policy and governance frameworks.
• Labour Relations
• Provide support and guidance on labour relations matters, ensuring compliance with labour legislation and company policies.
• Support and manage organisational change initiatives, working closely with leadership to mitigate risk and ensure effective people outcomes.

Personal Attributes and Skills

• Demonstrates a strong customer‑centric mindset, consistently delivering high‑quality service and results aligned to stakeholder expectations.
• A self‑motivated and proactive individual who takes initiative and accountability for outcomes.
• Highly effective at building credibility, relationships, and professional networks across all levels of the organisation.
• Strong influencing and persuasion skills, with the ability to present compelling arguments and drive buy‑in from key stakeholders.
• Excellent planning, organisation, and prioritisation capabilities, ensuring deadlines and commitments are met.
• A solutions‑orientated problem solver with the ability to analyse complex issues and implement practical, sustainable outcomes.
• Resilient and adaptable, able to perform effectively under pressure and manage setbacks constructively.
• Exceptional verbal and written communication skills, with the ability to communicate clearly, confidently, and with impact.
• Skilled in managing conflict, facilitating difficult conversations, and achieving positive resolutions.
• Demonstrates high emotional intelligence, including self‑awareness, empathy, and sound interpersonal judgement.
• A collaborative team player who contributes positively to team dynamics and organisational culture.

Education

• Matric (Essential)
• HR qualification – Diploma/Degree (Essential)
• Short term insurance and compliance knowledge related to Fit and Proper (Advantageous)

Experience

• Minimum of 4 years’ HR generalist experience deal with the full employee life cycle
• Minimum of 4 years’ experience and demonstration as a talent acquisition specialist in high volume recruitment
• Minimum of 4 years’ proven scenario based interviewing skills
• Excellent overall understanding of the talent acquisition journey and meeting deadlines timeously
• Minimum of 4 years’ working experience on all Microsoft office applications