HR Officer – Talent Sourcing and Development at Oneplan Underwriting Managers (Pty) Ltd

Essential Duties and Responsibilities:

Recruitment & Selection

• Draft employee Job Descriptions and Job Specifications for management review and approval for positions.
• When and if required update Job Specifications and Descriptions by engaging with the various line manager and HR Manager to understand the needs, requirements and responsibilities of roles.
• When employee notifications of terminations are processed, start the recruitment process by completion of the necessary recruitment requisitions and ensure approvals are obtained before recruitment is started.
• Draft adverts (Internal and or External, based on approvals), create and execute multi-channel sourcing strategies to identify qualified candidates and/or building talent pools for current and future requirements.
• Screen, review and shortlist candidates through various assessment processes (but not limited to) : Telephonic screening, Telephonic Interviews, Teams (online interviews) and or in person interviews.
• Use assessment tools, techniques and or also assessment metrics, as defined by management, to ensure candidates can be shortlisted through the screening process.
• Use competency-based interview questions to identify and differentiate candidates in presentation and short-list process (If required). Or assist in facilitation of the assessments through various techniques.
• Develop and implement sourcing strategies & channels to build relevant talent pools.
• Assess candidate suitability with regards to skills and fit for the business and area.
• Manage all candidates effectively throughout recruitment process, including but not limited to Invitations to interviews, contacting for information or screening, contacting to discuss offers and or contacting to confirm the placement and start date (including onboarding processes).
• Conduct interactions with Managers of their vacancies and updating them on progress, in a timely, professional and responsive proactive manner.
• Identify & communicate continuous improvement opportunities and strategies for the attraction, searching, selection and appointment of the “Best” Talent for the Company.
• Process management of all appointments, including the sourcing, screening, assessment and presentation of offers for placement to successful candidates.
• Candidate Relationship Management.
• Effectively communicate position opportunity and Company value proposition to candidates.
• Develop a deep understanding of your assigned business units.
• Develop and maintain relationships and seek referrals of other candidates.
• Manage candidate expectations and ensure timely and constructive feedback.
• Work closely with team members to generate a go to market sourcing strategy, gather competitive intelligence, develop targeted sourcing environments, conduct research and create talent maps.
• Utilize required systems to track candidates, workflow, sourcing data, and screening information.
• Leverage relevant social media and communications channels
• Maintain data quality and accuracy on the company’s internal databases and client talent acquisition systems.
• Manage the online platform for recruitment (Direct Hire, or any other mechanism set up to be used for sourcing candidates).
• Follow agreed recruitment process for recruitment delivery (Inline with the recruitment process diagram).
• Manage administration related to talent acquisition including approvals of new hires, drafting the employment offer and contract and ensuring onboarding packs are complete for engagement date.
• Conduct pre-employment screening checks (criminal and credit checks, references).
• Ensure that Regret Letters / Notifications are sent to all unsuccessful applicants.
• Ensure onboarding and start up process of new engagements (for them to start and commence induction) are all concluded prior to the employment commencing.

HR Analysis, Reporting & Administration

• New Employee onboarding welcoming and notifications of start / acceptance. Including notification to L & D and Operations.
• Hardware Management – Headsets & Parking Cards (Not limited to these only should the needs arise).
• Employee File compiling for Onboarding following the recruitment process. Including administrative support to L & D team.
• Employee notifications out to business inline of HR focus points (including and not limited to Birthday Messages, Employee Announcements, Employee Communications, etc.)
• Assisting and managing the employee benefits administration when required (Including but not limited to Health Insurance, EVP programs, Employee funds, etc).
• Ensure that the Vacancy Monitoring and the Talent Pipeline data entries and worksheet are maintained and UpToDate for management reviews.
• Work closely and collaboratively with the HR Manager and L&D team as well as Management to improve processes, systems, and ways of delivering HR (including L&D) services to ensure a proactive, efficient, and fit-for-purpose service.
• Drive transformation through providing support and guidance on talent acquisition and administrative components.

Governance, Employee wellbeing and Risk Mitigation  

• Input into business operations risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Provide feedback to the relevant stakeholders within HR to initiate improvement projects that will increase profits or protect against risks in the function.
• Establish and maintain the highest ethical standard in employment practices, including compliance with all statutory requirements.
• Work closely with the HR Leadership team to continuously monitor candidates on intake, review their acceptance of the culture, guide and manage their induction, mentoring and or probation phases, and identify opportunities for improvement in the efficiency and quality of HR services.
• Propose, Implement and or manager employee wellness, reward & recognition programs
• Propose, Implement and or manager employee development / succession programs and administration (possibly with the L & D team).
• Propose, Implement and or manager employee campaigns – Canteen / Employee Assistance and Care Campaigns. (Including newsletter & Birthday actions).

HR Data Analytics and Insights

• Provide reports and metrics to business to allow for informed decision making
• Analysis of people and payroll data in key functional areas to identify efficiencies and cost optimization
• Develop new draft HR reporting tools, when required to improve efficiencies and delivery.
• Identify opportunities to enhance employee engagement, employee wellbeing, business human capital value add mechanisms, execution of programs to improve on Company Value living and/or improve business performance.
• Provide specialist guidance on the interpretation and application of policies and procedures,
• Inspire business leaders within the operation to deliver HR transformation of their area, aligning ways of working to create a high-performance people culture.
• Partner with, consult with and influence the line management on people needs to enable delivery of business targets.
• Draft SOP’s inline with HR practices and process for defining of functions and actions to be carried out.
• Ensuring compliance to all POPI Act requirements and safeguarding the Department and Company against any risk in this regard.
• Manage potential reputational and compliance risks relating to EE
• Drive transformation throughout the organisation, inline of the EE plan and its objectives by ensuring data is accurately captured for reviews.
• Minimize & identified EE Risks in the business through the engagement with Line Managers, in the recruitment, sourcing and placement process, in order to achieve the EE Plan and required interventions / objectives.

• HR Compliance & Policy / SOP drafting

HR Regulatory & Compliance (Governance & Risk Control through - Employment Equity Management).

• Accountable for both procedural and substantive employment equity (EE) compliance through the monitoring recording of employee data on employment pipelines (Pipeline Monitoring sheet), employee placements (Vacancy Monitoring sheet) and maintaining employee statistics for HR / EE reporting.

Work collaboratively

• Build a culture of respect and understanding across the organisation.
• Recognise outcomes which resulted from effective collaboration between teams.
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation.
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions.

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

Requirements

Desired Skills & Experience:

Education:

Minimum Requirements:

• Grade 12 or equivalent.
• Human Resources tertiary qualification (BCom, Industrial Relations and equivalent B degree).
• At least 2-3 years’ work experience in a similar role, as a HRBP or Officer, with proven success.
• Medical workplace and or Call Centre experience, working within a medical environment and or call centre of no less than 1-3 years would be advantageous.
• Additional certifications HR and or Industrial Relations would be advantageous.

Experience:

• Proven experience in a HRBP or officer role, assisting operations with daily HR transactional events and activities.
• Managing deadlines and set objectives to perform too.
• In-depth knowledge of call centres and Human Resources processes is essential.
• Proficient in office management software and Microsoft Office Suite.
• Strong administrative, operational and organisational abilities is required. Must be deadline driven and have highly attentive to detail.
• Excellent report writing, communication and interpersonal abilities.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Highly administrative and accurate in execution of tasks.