HR & Payroll Systems Technician at Sea Harvest Corporation (Pty) Ltd

Key Responsibilities:

System Support & Maintenance:

• Provide first-line support for HR and payroll system users, resolving queries and troubleshooting issues in a timely manner.
• Assist in maintaining and updating system configurations, security roles, and access permissions.
• Support system upgrades, patches, and testing to ensure optimal performance and compliance.
• Ensure data integrity by conducting regular audits and reconciling discrepancies.
• Liaise with IT and external vendors for more complex system issues and enhancements.

User Support & Training:

• Assist HR and payroll teams in system navigation and troubleshooting.
• Provide training to end-users on system functionalities, updates, and best practices.
• Develop and maintain user guides, FAQs, and training materials.

Reporting & Data Analysis:

• Extract, analyze, and interpret HR and payroll data to generate reports and insights for management.
• Assist in the preparation of compliance reports, audits, and statutory submissions.
• Ensure accurate and timely submission of reports, including workforce analytics and payroll summaries.

Process Improvement:

• Identify opportunities for automation and process improvements within the HR and payroll systems.
• Collaborate with the HRIS team to streamline workflows and enhance system efficiency.
• Participate in system implementation projects and enhancements.

Required Qualifications & Experience:

• Diploma or degree in HR, IT, Business Administration, or a related field.
• 2+ years of experience in HRIS, payroll systems support, or IT-related HR functions.
• Hands-on experience with Sage 300 People or similar HR & payroll systems.
• Knowledge of payroll processes, tax regulations, and HR best practices.
• Experience with report writing and data analysis tools (Excel, Power BI, SQL, or similar).

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Effective communication and user support skills.
• Ability to work independently and manage multiple priorities.
• Understanding of HR and payroll compliance regulations.
• Team-oriented with a proactive approach to process improvement.