HRD Practitioner: Funeral Service (Centurion) at AVBOB South Africa

Description

• We are seeking a results-driven HRD Practitioner with good communication skills to facilitate funeral courses, conduct assessment, moderation and quality assurance for Funeral Agents.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

Facilitate distance learning for newly appointed Assistant Representatives (Theoretical and Functional Training)

• Present funeral courses such as Coffining, Embalming, Funeral Arrangement, Practical Care, etc., to all the Funeral Agents to enhance and maintain the standard operating procedures.
• Receive list of newly appointed Assistant Representative (AR) who will undergo the distance-learning programme.
• Record the list on the Funeral database
• Send the distance-learning file to the Assistant Funeral Agents with assignment submission deadlines.
• Explain the Distance Learning process and expectations thereof to the newly appointed (AFAs).
• Keep track of formative assessment for all Assistant Funeral Agents in training (6-month contract).

Conduct training needs analysis to support AVBOB’s Strategic Objectives

• Collect performance gaps information on an ongoing basis to identify potential developmental intervention of FS employees. 
• Select the appropriate training interventions to close performance gaps identified of the FS employees. 

Develop learning material for FS employees

• Determine learning outcomes and essential embedded knowledge of learners.
• Research information, hold interviews with subject matter experts and other relevant media resources.
• Develop a full learning programme to support identified business objectives according to outcomes-based principles that are in line with QCTO/SAQA requirements.
• Develop learning content, facilitator guide, moderator guide and assessment instruments.
• Prepare the training environment to ensure conducive learning.  
• Monitor training process and continually assess learners’ progress through classroom assessments to aid learners to achieve learning objectives.
• Submit training report to all relevant stakeholders.  

Conduct Assessment

• Measure the impact of learning by applying different assessment methods.
• Measure performance improvement through feedback from line management.
• Follow up on the submission of workbooks and conduct remedial to ensure that learners are certified.

Conduct Moderation

• Moderate 10% of POEs to ensure credibility, reliability and consistency.

Utilise a moderation checklist to:

• Confirm special needs required.
• Assess appropriateness of tools without compromising quality standards.
• Upload learner results on the HR system within a month of submission.

Administration Duties

• Provide inputs in compiling the annual training programme for the training interventions in Funeral Service.
• Prepare monthly training report.
• Participate in ad-hoc project meetings when required.

Requirements

• Funeral NQF 5/6 qualification
• HRD or OD ETD Qualification or equal qualification in the HRD field on NQF Level 6.
• 3 Years practical facilitation experience in the funeral industry.
• 1 Year experience as an Assessor, Moderator and Facilitator.
• 2 Years Coaching / Mentoring Management.
• Accredited Assessor.
• Accredited Moderator.
• Accredited Facilitator
• Computer Literacy in PowerPoint and MS Word.
• Course design and development.
• Knowledge of legislation including Basic Conditions of Employment Act, Act 75 of 1997, Labour Relations Act, Act 66 of 1995, Employment Equity Act, Skills Development Act and Skills Levy Act.