Trending Jobs at AVBOB South Africa

Description

• We are looking for a detail oriented and highly motivated individual with a finance background to join our finance team. The ideal candidate will play a vital role in ensuring the accurate and timely processing of invoices, payments and reconciliation while supporting overall financial operations.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

Key Performance Areas:

• Complete General ledger reconciliations pertaining to the daily banking process taking place at agencies/offices.
• Clear reconciling items on these reconciliations timeously.
• Clear queries on reconciliations.
• Process journals for review before month end.
• Attend to all enquiries immediately.
• Communicate with other Departments with regard to outstanding reconciling items.

Requirements

• Matric
• Certificate in bookkeeping (advantageous) 
• 2 - 3 Year experience in reconciliations in a finance department
• Reconciliations
• Computer Literacy
• Time Management
• Good communication skills

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Description

• We are looking for an individual, under the guidance of the Area Manager, who will be responsible for high quality client service and client retention effort, by overseeing and controlling the standards of the customer service of the administrative clerks in the area.
• You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

Responsibilities

Team Management

• Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend to the management structure actions to rectify.
• Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service-related matters.
• Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
• Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
• Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
• Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
• Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
• Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.

Customer Service

• Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
• Monitor that policy requests and related transactions are dealt with according to policy and procedure and are executed timeously and effectively.
• Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
• Awareness of the Group's policies and procedures, and the regulations relevant to the role.
• Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role and is embedded in the culture of AVBOB.
• Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
• Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
• Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
• Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
• Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
• Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.

Risk

• Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
• Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
• Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.

Quality Assurance and Retention

• Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
• Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.

Fraud Complaints/ Investigations

• Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
• Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
• Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.

Reporting

• Compile activity / transaction reports to area manager on a monthly basis.
• Compile weekly/monthly progress reports to the area manager on a monthly basis.

General

• Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor assets register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
• In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
• Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action. 

Requirements

Minimum Qualifications

• Grade 12
• A FAIS recognized qualification
• RE5
• RE1 will be an advantage
• Computer Literate (MS Office, Email, Internet)

Knowledge and Experience

• 2-3 years proven experience in the life insurance industry relating to client services
• In-depth knowledge of the insurance domain, associated standards, practices and regulations
• Experience in dealing with intermediaries
• 2-3 years relevant supervisory experience

Technical And Behavioral Competencies

• Interpersonal Skills
• Attention to Detail
• Communication (Verbal & Written)
• Computer Literacy
• Organising, Planning & Time Management Skills
• Decision Making Skills
• Dependability and Reliability
• Conflict Management Skills
• Teamwork
• Initiative
• Negotiation Skills
• Computer Services

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Description

• We are searching for an individual with excellent administration skills to join our Ixopo life office as a branch administration senior clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package. 

You will be working for an organization that values employee development and rewards excellent performance.

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

• Grade 12
• 2-3 years’ relevant office administration experience will be a definite advantage

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Description

• We are looking for a highly motivated, resilient and passionate individual with leadership skills to join AVBOB as Admin Head at the Repatriation Hub. Your role will be to manage and oversee the full operational function of the AVBOB Repatriation Hub, ensuring the smooth, efficient, and compliant handling of all national and international repatriations of mortal remains.

 YOUR RESPONSIBILITIES WILL INCLUDE:

Operational Oversight

• Supervise and handle of all repatriation hub operational activities.
• Receive, arrange, and coordinate repatriation bookings
• Coordinate national and international repatriations from booking to finalisation.
• Capture data and track cases of all repatriation processes.
• Maintain filing systems and accurate record keeping of all documentation related to repatriations.
• Oversee and process documentation for both local and international repatriations.
• Finalise all repatriation cases and related documentation.

Client & Stakeholder Liaison

• Handle queries from branches, clients, and service providers.
• Liaising with airlines, embassies, consulates, government departments, and stakeholders
• Manage escalations, delays, and operational risks with professionalism and sensitivity.

Team Supervision, Reporting and Compliance

• Supervise staff and allocate duties effectively.
• Provide guidance and oversight to the team to ensure smooth daily operations.
• Report on operational performance, turnaround times, and costs.
• Ensure the processing of repatriation cases is correct, compliant, and efficient
• Assist with asset management and stock control within the hub.
• Monitoring and control of third-party service providers
• Adhere to health, aviation, and international repatriation regulations

Requirements

QUALIFICATION REQUIREMENTS FOR THIS POSITION:

• Matric
• Diploma or Degree in Logistics, Operations Management or Business Management or related field.
• Proficiency in MS Office, case tracking systems, and data management tools.
• Valid Driver’s License.
• A minimum of 5 years Admin/ operational or logistics experience of which 2 years must be supervising a team/staff.
• A minimum of 3 years funeral or repatriation industry experience (advantageous)
• Experience in international logistics or cross-border operations
• Knowledge of transport regulatory requirements

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Description

Coach team to achieve business targets

• Ensure that department/ individual targets are achieved through new business and existing customer sales.
• Develop strategies that assist telemarketers to achieve daily, monthly, yearly targets
• To successfully train and develop new Telemarketers to sell AVBOB insurance products.
• Coach and training existing Telemarketing consultants in line with changing markets on Sales Process Techniques to achieve daily, monthly and annual targets

Manage team operations

• People management (Manage team morale, Attendance, work schedules, resource capacity and ensure team engagement etc)
• General office administration and management of daily team operations etc.
• Track individual and department performance, provide analysis and identify areas of improvements/ remedial actions.
• Management of performance feedback and reviews.
• Contribute to lead generation strategies and customer feedback analysis and reporting.
• Convert leads optimally as generated by company lead generators i.e. leads need to be converted into sales.
• Up/ Cross Selling of additional benefits to existing clients.
• Attend to and service internal department stakeholder queries, meetings, analysis and reporting  
• Escalate, manage system downtimes and ensure agents are engaged on updates and changes. 

Quality, compliance and retention

• Ensure accuracy in sales processing and monthly reporting
• Retain business on the books and coach team to reduce lapses.
• Coach team to be efficient, friendly and customer orientated. (TCF)
• Coach team on insurance regulation compliance and sales script compliance. i.e. Partner with Quality Supervisor to ensure compliance measures are applied on all arears of the department i.e. (script updates, POPIA, FICA, FAIS, Audit reporting and other relevant regulatory arears including Quality
• Develop strategies that provide remedial actions for non-compliance/ audit findings. 
• Ensure that the team maintains quality advice and a quality score as per prescribed assessments.
• Ensures that the target is reached and that all pending or rejected cases are converted into sales before the cut-off date/month end
• Manage the query process and ensure consistency in feedback

Requirements

• Financial Diploma or any other relevant Tertiary qualification. e.g. Wealth Management, Long term insurance etc.
• RE 5 / RE 1 qualification
• Must have 120 Credits in Long Term Insurance
• 5 – 10 years of experience in Long Term Insurance in a Call Centre Telemarketing Supervisor/ Team Lead role.
• Knowledge of Customer CRM systems e.g. Genesys, Connex, Production
• Telemarketing operations experience – essential
• Proficient in English – essential (For writing, reading, speaking and reporting)
• Must be able to speak 3 official languages – advantageous.
• Computer knowledge – Advanced MS Office, Excel and Power Point etc. – essential
• Sales driven
• Excellent verbal and written communication skills
• Excellent numeracy and analytical skills i.e. large data interpretation, analysis and reporting
• Service orientated.
• Quality driven
• People-focused
• Attention to detail
• Good Interpersonal Skills
• Strong Leadership Skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness

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Description

• We are looking for a detail oriented and results driven Assistant Accountant to join our dynamic finance team. The successful candidate will play a key role in ensuring the integrity of the organisation’s fixed asset register, managing reconciliations and supporting sound financial management practices.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE

• Establishing, implementing and maintaining all components/functions of the fixed asset register system as well as reconciliations as stipulated in the policies and procedure.
•  Managing the completeness and accuracy of the fixed asset register and reconciliations by ensuring that the information has been verified according to the policies and procedures, including assisting with the monthly management accounts. 
• Assisting with all departments in the maintenance of all approved payments. 
• Implementing sound financial management by planning, directing and managing the activities (reconciliations and floor management), ensuring efficient discharge of accounting obligations in line with departmental policies and procedures. 
• Developing a transparent communication system between all stakeholders to ensure a flowing financial management process. 
• Overseeing the reconciliation process and revising, updating, analyzing and monitoring the department performance against the business plan on a regular basis as well as assisting with the month end function. 
• Management of the Human resource function of the finance department by providing the required input, evaluations and feedback to ensure the effective functioning of junior employees in the finance department.

Requirements

• Completed diploma or degree in Finance 
• At least 2 years of relevant experience in a similar role
• Supervisory Experience 
• Computer literate. 
• Good interpersonal skills. 
• Leadership skills. 
• Numerical skills. 
• Analytical skills. 
• Time management skills. 
• Communication skills

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Description

• We are looking for (3) temporary resources to support the Debtors Management team in addressing outstanding accounts. You should have a firm grasp of accounting and financial practices and regulations and possess strong computer, verbal and written communication skills especially those that relate to the debtor management process.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Investigate outstanding debtor accounts and assess recoverability
• Engage and correspond with collection attorneys and relevant stakeholders
• Prepare detailed write-off recommendations in line with departmental standards
• Support timely escalation and submission of recommendations for approval
• Assist in ensuring compliance with Delegation of Authority (DOA) requirements

Requirements

• Relevant qualification in Finance, Accounting, or a related field
• Three (3) experience in debtors’ management, collections, or credit control
• Strong analytical and problem-solving skills
• Experience working with legal/collection processes and attorneys (advantageous)
• Good understanding of write-off processes and governance frameworks
• Strong communication and report-writing skills
• Ability to work under pressure and meet tight deadlines

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Description

• We are seeking a results-driven HRD Practitioner with good communication skills to facilitate funeral courses, conduct assessment, moderation and quality assurance for Funeral Agents.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

Facilitate distance learning for newly appointed Assistant Representatives (Theoretical and Functional Training)

• Present funeral courses such as Coffining, Embalming, Funeral Arrangement, Practical Care, etc., to all the Funeral Agents to enhance and maintain the standard operating procedures.
• Receive list of newly appointed Assistant Representative (AR) who will undergo the distance-learning programme.
• Record the list on the Funeral database
• Send the distance-learning file to the Assistant Funeral Agents with assignment submission deadlines.
• Explain the Distance Learning process and expectations thereof to the newly appointed (AFAs).
• Keep track of formative assessment for all Assistant Funeral Agents in training (6-month contract).

Conduct training needs analysis to support AVBOB’s Strategic Objectives

• Collect performance gaps information on an ongoing basis to identify potential developmental intervention of FS employees. 
• Select the appropriate training interventions to close performance gaps identified of the FS employees. 

Develop learning material for FS employees

• Determine learning outcomes and essential embedded knowledge of learners.
• Research information, hold interviews with subject matter experts and other relevant media resources.
• Develop a full learning programme to support identified business objectives according to outcomes-based principles that are in line with QCTO/SAQA requirements.
• Develop learning content, facilitator guide, moderator guide and assessment instruments.
• Prepare the training environment to ensure conducive learning.  
• Monitor training process and continually assess learners’ progress through classroom assessments to aid learners to achieve learning objectives.
• Submit training report to all relevant stakeholders.  

Conduct Assessment

• Measure the impact of learning by applying different assessment methods.
• Measure performance improvement through feedback from line management.
• Follow up on the submission of workbooks and conduct remedial to ensure that learners are certified.

Conduct Moderation

• Moderate 10% of POEs to ensure credibility, reliability and consistency.

Utilise a moderation checklist to:

• Confirm special needs required.
• Assess appropriateness of tools without compromising quality standards.
• Upload learner results on the HR system within a month of submission.

Administration Duties

• Provide inputs in compiling the annual training programme for the training interventions in Funeral Service.
• Prepare monthly training report.
• Participate in ad-hoc project meetings when required.

Requirements

• Funeral NQF 5/6 qualification
• HRD or OD ETD Qualification or equal qualification in the HRD field on NQF Level 6.
• 3 Years practical facilitation experience in the funeral industry.
• 1 Year experience as an Assessor, Moderator and Facilitator.
• 2 Years Coaching / Mentoring Management.
• Accredited Assessor.
• Accredited Moderator.
• Accredited Facilitator
• Computer Literacy in PowerPoint and MS Word.
• Course design and development.
• Knowledge of legislation including Basic Conditions of Employment Act, Act 75 of 1997, Labour Relations Act, Act 66 of 1995, Employment Equity Act, Skills Development Act and Skills Levy Act.

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Description

• We are looking for a highly skilled and experienced Senior Specialist: Internal Auditing (Financial Services) to join our dynamic team. This role is ideal for a professional who is passionate about governance, risk management, and internal auditing, and who is committed to ensuring strong financial controls and compliance within the organisation.
• The successful candidate will play a key role in planning and executing internal audit assignments, assessing financial and operational risks, and providing independent and objective assurance to improve organisational effectiveness. You will work closely with management to strengthen internal controls, enhance compliance with regulatory requirements, and support continuous improvement within the financial services environment.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Plan, execute, and manage internal audit assignments within the financial services environment
• Conduct risk-based audits and evaluate internal controls and governance processes
• Review financial, operational, and compliance processes to ensure effectiveness and efficiency
• Identify risks, control weaknesses, and areas for improvement
• Prepare detailed audit reports and present findings to management
• Provide recommendations to enhance internal controls and mitigate risks
• Ensure compliance with regulatory requirements and internal policies
• Support continuous improvement initiatives within the internal audit function
• Engage with stakeholders and provide advisory support where required

Requirements

• Relevant qualification in Internal Auditing, Accounting, Finance, or related field
• CIA, CA(SA), or relevant professional certification will be advantageous
• Minimum of 5 years’ experience in internal auditing within the financial services industry
• Strong understanding of financial services regulations and compliance requirements
• Experience in risk management, governance, and internal control framework
• Strong analytical and problem-solving skills
• Excellent communication and report-writing skills
• Ability to work independently and manage multiple audit assignments
• Strong analytical and critical thinking ability
• Attention to detail and high level of accuracy
• Excellent stakeholder management skills
• Strong ethical standards and professionalism
• Ability to work under pressure and meet deadlines
• Good presentation and communication skills