HUMAN RESOURCES CONSULTANT II at Sanlam Group

• Provide advice and guidance on defined HR policies and procedures to staff and managers to effectively support the business and manage risk.
• Develop partnerships with stakeholders and HC COE’s in order to effectively implement HR solutions.
• Support the HCBPs in the implementation of HR policies and create awareness (as needed).
• In conjunction with the Human Capital team contribute to the ongoing improvement of HR related policies and procedures
• Resolve HR queries according to client’s expectations e.g. Medical Aid, Leave, payroll, study assistance and UIF etc.
• Escalate/discuss out of the norm, exceptions or sensitive matters to the HCBP where needed by providing them with the necessary documentation
• Follow up with HRSS if work has been done and provide feedback to client(s) and HCBP where needed
• Implement sound employee relations practices and support the resolution of employee relations matters.
• Act as a trusted advisor to leaders and employees in the business on HR related issues.
• Compile and submit HR scorecards, monthly reports and other related metrics as required.
• Provide guidance to stakeholders regarding performance management initiatives.
• Support and participate in the execution of HR projects and interventions
   

Engage with client in a client centric manner (Client Services)

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Ensure high client service levels and the fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Recruitment and selection

• Assisting and guide LM with job requisitions on the recruitment platform with guidance of HCBP
• Screening and shortlisting within 3 days after advertisement closed. Less than 20 applicant within 1 day after closure
• Compile spreadsheet of candidates with required information and provide feedback to LM
• Compile (if not available) a basic interview guide with guidance from the HCBP in first week while advertisement is running and discuss with HCBP
• Request for MIE checks to be done by relevant HC administrators
• Highlight concerns regarding MIE results to HCBP’s and/or LM
• Conduct reference checks for lower job grades when HCBP is not available
• Book relevant psychometric assessments with COE
• Ensure that all interviews packs are returned and scanned for record keeping purposes
• Coordinate and assist with recruitment campaigns (e.g. learnerships, project recruitment)
• Make offers on the lower levels
• Provide HCBP with all relevant information pertaining to internal transfers e.g. Study dept, shares info, bonus info, TGP etc.
• Provide guidance on candidate development areas as part of the candidates IDP.
• Reject unsuccessful candidates on the recruitment platform.
   

Interviews

• Conducting junior level (PG 1-10) interviews with LM
• Accurately populate employee contracts with the relevant information and coordinate/support sign off
• Ensure candidate receives appointment letter/pack after offer is been made/accepted
• Administrative support with logistics of employee arriving e.g Arriving, Welcoming, Orientation, employee code, computer, workstation, completion of appointment pack etc.
• Provide the List of new appointments and transfers to Training and development on a monthly basis and follow-up to ensure they have been booked for orientation
• Ensure that all checks are done prior to interviews being conducted (i.e. MIE)
• Ensure that all necessary employment documents are completed accurately and sent off to relevant stakeholder
   

General HR Administration

• Ensure candidate receives appointment letter/pack after offer is been made/accepted
• Administrative support with logistics of employee arriving e.g Arriving, Welcoming, Orientation, employee code, completion of appointment pack etc.
• Provide the List of new appointments and transfers to Training and development on a monthly basis and follow-up to ensure they have been booked for orientation
• Draft and issue the following letters according to company templates and guidelines:
• Transfer letters, promotion letters, changes, secondments, interim adjustments etc.
• Assist the HR team with projects and research on an ad hoc basis
• Coordinate and facilitate Injury on Duty incidents and provide management report when required

Provide guidance to LM in terms of terminations and provide employees with relevant feedback in terms of terminations (service certificates, pension etc.,)

Provide ongoing HR administrative support

• Develop and maintain administrative systems and procedures to provide support for HR activity and projects which may include arranging meetings, collating and circulating papers, preparing statistical reports, entering data on IT systems and following up action points;
• Ensure an up-to-date bank of document templates to support the HR function are maintained; Ensure staff records are well maintained and that periodic tidying up of records is undertaken; Manage and coordinate responses to enquiries

Performance Management

• Follow up outstanding ratings with guidance and support from HCBP
• Provide system assistance and support to line managers and employees where needed
• Provide sound advice and guidance on the performance management process to LM and follow up on queries

Training and Development

• Support HCBP with administration process of scheduling/arranging/coordinating of training needs.
• In collaboration with the HCBP provide training on various HR related functions

Reward and Recognition

• Provide advice and feedback on the reward and recognition program to all staff and follow up with COE

Reporting

• Deliver reports according to due dates:
• Quarterly reporting on Stay and Exit interviews
• Assist HCBP with providing information or doing follow ups with clients
• Ad hoc requests

Mentoring

• Mentoring Interns and junior staff with regards to administrative support

Employee Relations/IR

• Provide advice and guidance to LM in connection with all IR issues in consultation with HCBP in attempt to mitigate any risks
• Drafting of IR warnings in consultation with HCBP
   

Retention

• Schedule stay (progress) and exit interviews
• Providing exit documentation to relevant parties and coordinating the logistical arrangements
• Provide administration support for the employee relations process
• Recordkeeping
• Conduct junior (Jg 1-8) stay and exit interviews with HCBP and provide feedback and recommendations to HCBP
   

What will make you successful in this role?

Qualification & Experience

• Matric / Grade 12
• 3 Year HR-related or Behavioral Sciences qualification
• 2-5 years’ related experience in human resources consulting and administration

Knowledge And Skills

• Excellent computer skills - Proficiency in MS Office at intermediate level
• HR policies and processes
• Knowledge of BCEA, LRA, EEA
• Interview Skills advantageous
• Previous payroll administration experience can be to your advantage.
• Professional corporate business etiquette
• Working knowledge of SAP would be an advantage
   

Personal qualities

• Problem solving
• Action Orientated
• Proactive
• Good verbal and written communication skills
• Able to build and maintain relationships
• Collaboration
• Personal Mastery
• Customer Focus
• Stress Tolerance
• Innovative
• Ensures Accountability
• Influence and gaining commitment
• Self-Development
• Situational Adaptability