Human Resources Manager at LulaBet

Job Description
Employee Relations (ER) & Industrial Relations (IR)

• Manage disciplinary processes, grievances, and counselling sessions.
• Provide expert guidance on IR issues in line with the Labour Relations Act, BCEA, and company policies.
• Conduct internal investigations and maintain accurate case documentation.
• Serve as a point of contact for employee queries, workplace disputes, and resolution processes.

HR Compliance & Reporting

• Oversee Employment Equity (EE) reporting and facilitate EEA2 & EEA4 submissions.
• Coordinate Workplace Skills Plans (WSP) and Annual Training Reports (ATR) for submission to the relevant SETA.
• Ensure full compliance with all South African labour legislation and company policies.
• Maintain and update the Employment Equity and Skills Development Committees.

Recruitment & Talent Acquisition

• Manage the end-to-end recruitment process: drafting job specs, advertising, shortlisting, interviewing, and onboarding.
• Coordinate pre-employment checks and ensure effective integration of new hires.
• Maintain accurate and updated employment contracts and records.

Attendance & HR Administration

• Monitor employee attendance and timekeeping systems, and manage related queries.
• Maintain and update employee records including contracts, leave, and disciplinary documentation.
• Ensure HR administrative processes (filing, record-keeping, documentation) are compliant, efficient, and well-organised.

Learning & Development

• Identify training needs and liaise with training provider.
• Track training attendance, evaluations, and effectiveness.
• Align learning initiatives with Skills Development goals.

Employee Engagement & Support

• Act as a confidential and approachable soundboard for employees.
• Promote positive employee morale, wellbeing, and inclusive culture.
• Participate in initiatives to enhance employee engagement and retention.

Contract & Document Management

• Draft, issue, and update employee contracts, addendums, and HR letters.
• Maintain confidentiality and integrity of all employee documentation.
• Store records on employee files

Performance Management

• Implement and support the company’s performance management framework, ensuring alignment with business objectives.
• Guide managers Pitt bosses and employees on conducting appraisals, and addressing underperformance.
• Monitor performance review cycles and ensure timely completion of evaluations.
• Promote a culture of accountability, feedback, and continuous improvement.

Qualifications

• HR Degree/Diploma or equivalent qualification.
• Minimum 5 years’ HR generalist experience, with strong focus on Employee Relations and compliance reporting.
• In-depth knowledge of South African labour legislation (LRA, BCEA, EE Act, SDA).

Proven experience in:

• Managing WSP/ATR submissions.
• Preparing and submitting EEA2 and EEA4 reports.
• Handling complex IR cases.
• Excellent administrative and time management skills — deadline-driven and detail-oriented.
• Strong interpersonal and communication skills.
• High level of discretion, integrity, and confidentiality.

Desirable Attributes

• Proactive, solution-oriented, and hands-on.
• Comfortable working independently.
• Strong relationship-builder who can manage sensitive employee matters effectively.
• Passion for continuous improvement in HR practices.