Human Resources Manager at One&Only Resorts

Job Summary

• To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.

Key Duties and Responsibilities

• Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
• Maintain a high level of personal service with all colleagues and suppliers of the business.
• Counsel employees objectively and impartially on employment issues and personal issues where required.
• Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
• Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
• Monitor and administer the Human Resources / Payroll software.
• Oversee the co-ordination and administration of employee performance reviews.
• Co-ordinate the annual salary increase and bonus process.
• Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
• Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort’s vision, mission and guiding principles.
• Implement corporate driven Human Resources initiatives.
• Implement and ensure on-going effectiveness of communication within the business.
• To manage and implement the policies and procedures required to ensure the business operates smoothly.
• To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
• Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
• Bring to management’s attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
• Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
• To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
• To provide an internal consultancy service to management on all employee relations matters.

FINANCIAL:

• Control the Human Resources budget ensuring that costs do not exceed budget.
• Sign off monthly payroll.
• Ensure departmental compliance with head count levels and operational requirements.
• Participate in financial review meetings.as required
• Ensure energy and costs saving measures for the department are implemented and evaluated.

HEALTH AND SAFETY:

• Ensure that Resort and statutory health and safety standards are maintained at all times.
• Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.

TRAINING AND DEVELOPMENT:

• In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
• In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
• Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.

COMMUNICATION

• Ensure the constant flow of information through all areas.
• To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
• To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.

GENERAL

• To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
• To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
• Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
• To ensure disciplinary action is followed out within the guidelines of the South African labour law.
• Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
• To be fully conversant with the companies policies and procedures.
• To attend any meetings and training sessions as defined by management.
• To complete any reasonable request from Management.
• Attend the CCMA in representation of the Resort.

Skills, Experience & Educational Requirements

Must have:

• Tertiary qualification in Human Resources Management or related
• 4 – 5 years’ experience within a similar role
• Experience in administering Sage VIP and TrackTeck
• Desirable/ Beneficial
• Experience in SAP Success Factors
• Transformational/ Culture Management