Fresh Jobs at One&Only Resorts

Job Summary

• To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.

Key Duties and Responsibilities

• Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
• Maintain a high level of personal service with all colleagues and suppliers of the business.
• Counsel employees objectively and impartially on employment issues and personal issues where required.
• Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
• Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
• Monitor and administer the Human Resources / Payroll software.
• Oversee the co-ordination and administration of employee performance reviews.
• Co-ordinate the annual salary increase and bonus process.
• Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
• Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort’s vision, mission and guiding principles.
• Implement corporate driven Human Resources initiatives.
• Implement and ensure on-going effectiveness of communication within the business.
• To manage and implement the policies and procedures required to ensure the business operates smoothly.
• To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
• Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
• Bring to management’s attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
• Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
• To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
• To provide an internal consultancy service to management on all employee relations matters.

FINANCIAL:

• Control the Human Resources budget ensuring that costs do not exceed budget.
• Sign off monthly payroll.
• Ensure departmental compliance with head count levels and operational requirements.
• Participate in financial review meetings.as required
• Ensure energy and costs saving measures for the department are implemented and evaluated.

HEALTH AND SAFETY:

• Ensure that Resort and statutory health and safety standards are maintained at all times.
• Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.

TRAINING AND DEVELOPMENT:

• In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
• In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
• Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.

COMMUNICATION

• Ensure the constant flow of information through all areas.
• To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
• To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.

GENERAL

• To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
• To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
• Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
• To ensure disciplinary action is followed out within the guidelines of the South African labour law.
• Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
• To be fully conversant with the companies policies and procedures.
• To attend any meetings and training sessions as defined by management.
• To complete any reasonable request from Management.
• Attend the CCMA in representation of the Resort.

Skills, Experience & Educational Requirements

Must have:

• Tertiary qualification in Human Resources Management or related
• 4 – 5 years’ experience within a similar role
• Experience in administering Sage VIP and TrackTeck
• Desirable/ Beneficial
• Experience in SAP Success Factors
• Transformational/ Culture Management

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Job Summary

• The Assistant Manager is fully responsible and assigned to the duties of assisting the Retail Manager with the day to day running and operations of the retail store.
• To ensure his/her assigned duties are executed to One&Only standards, and to ensure proper delivery of highly personalised service with attention to detail.
• She/ he also must maintain strong and healthy communication with the Retail Manager and assist in motivating the team to perform to the highest levels of service.

Key Responsibilities

• Looks after his/her assigned guests in all aspects and ensures 100% guest satisfaction.
• Be punctual and subscribe to the shift times in the best interests of the store, resort and its guests.
• Promote new ideas and aspects of concern and difficulty to relevant department heads and ensure that lines of communication are always open.
• Help maintain a positive and safe working environment.
• Lead team members in maintaining punctuality, grooming standards, coordination and completing their assigned duties.
• Demonstrates initiative, proactively suggest new services and anticipate guest needs.
• Share knowledge and skills with other colleagues.
• Communicate guest complaints and compliments to the Retail Manager.
• Attend training sessions as assigned by the Retail Manager.

Duties and Responsibilities

Sales Generation

• Assist and support development of sales techniques for the team in order to maximise sales through training.
• Demonstrate Sales Leadership by playing an active role on the shop floor by being present, available and visible.
• Ensure timely completion of Admin Duties in accordance to orders and deadlines.

Customer Service

• Follow up with team and manager to maintain and ensure constant client communication and service delivery.
• Assist in shipping of all guest purchases.

Operations

• Ensure accurate and timely processing of all International Orders, from start to finishing of the OC and PO to arrival on floor and costing of item correct.
• Communicate inventory needs to management to sort business goals.
• Manage stock take procedures according to stocktake SOP.
• Log accurate sales and sales logs to Head Office on a weekly basis.

Merchandising and Visual

• Assure shop floor clean and tidy at all times.
• Assist in/delegate change in shop floor for exciting displays.
• Ensure Shop windows are always clean and fresh, new ideas show case what Neo has to offer.

Health and Safety

• To be aware of and comply with safe working practices as stipulated under the Health and Safety Acts as applicable to your place of work. This will include your awareness of any specific hazards.
• To report any defects in the building or equipment according to hotel procedure.
• To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.
• To attend Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety.