I02 - ICT Infrastructure support at Mine Health and Safety Council (MHSC)

Qualification

• Matric or equivalent qualification.
• IT National Diploma or IT Degree.
• Additional certifications: ITIL V3, TOGAF 9, or COBIT 5.

Experience

At least six (6) years of experience in:

• Microsoft Office
• Hyper-V
• VMware
• Veeam backup solutions
• Server operating systems
• Active Directory
• Microsoft Exchange
• SharePoint
• Enterprise Project Management systems
• Windows backup environments
• System Center
• SQL environments

Preferred Skills

Maintenance of the MHSC Hardware and Software Environment

• Maintain the local area network (LAN).
• Support and maintain user hardware and software.
• Ensure that all servers are secure and properly maintained.

Development and Maintenance of MHSC Websites and Internet Connectivity

• Ensure that websites and internet connectivity are functioning effectively.
• Regularly update website content.
• Ensure all webpage updates are completed accurately according to instructions.
• Monitor and support internet connectivity.
• Upload surveys to the website.
• Generate and provide reports on website traffic (hits).

Development of Software Interfaces and Distribution CDs

• Develop and maintain software interfaces.
• Prepare and distribute CDs as required.

Planning and Monitoring of Work and Personal Development

• Align work plans with project and operational requirements.
• Consider all tasks and their impact on other areas.
• Monitor progress and report regularly.
• Follow and achieve personal development objectives.

Ad Hoc Support

• Provide support to the IT Specialist when required.
• Handle telephone support and general administration.
• Assist with ICTGC administration, including taking minutes, organizing meetings, and preparing documents.
• Support and manage printers.
• Update and upload website content.
• Support the Website Committee (meetings, minutes, and documentation).
• Manage Active Directory (AD).
• Manage Microsoft Exchange.
• Assist with Supply Chain Management (SCM), including drafting Terms of Reference (TOR) for ICT.
• Manage network access points.