IBD Ops Team Lead at RMB - Rand Merchant Bank

Job Description
Hello Future IB Operations Specialist Team Lead 

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• To ensure the smooth running of investment banking operations processing teams ensuring SLAs are met, and quality is maintained across the department. The Team Leader must demonstrate effective prioritising of actions and monitoring of team resources to ensure that client deadlines are met. The Team Leader will develop staff in their team, conduct performance appraisals for the team, identify weaknesses and deliver coaching and mentoring in areas which may require improvement.

Are You Someone Who Can:

• Creates solutions to meet customer demands.
• Track record of improving efficiencies, automation
• Power Bi experience
• ​Deliver internal and external customer service excellence through adherence to quality service standards.
• Understanding of overall and specific risks within the process, controls - able to mitigate such risks and other risks, in supporting the business. Document the open risks, assess magnitude and formulate actions.
• Ensure risks, controls, procedures and enhancements are documented / updated appropriately and sit within the remit of applicable policies. Encourage transparency within the onshore and offshore teams in highlighting and escalating gaps / issues / outliers.
• Able to provide the leadership to the team for running the on-boarding/rolling review or transaction processing on a timely manner or ahead of schedule.
• Able to attract, train and retain talent in the team and work proactively on developing individuals within the team to take additional responsibilities.
• Able to provide proper guidance to the team on required standard and ensure delivery of quality review without major defects.
• Understand and clearly document work drivers for the Operations team and use the map and measure process to drive productivity.
• Ensure client information and documents are validated & updated correctly on the systems for seamless feed to other internal systems and reporting (Internal, regulatory etc.)
• To monitor and manage the new accounts in the pipeline based on priority / agreed SLA; and rolling review accounts in the pipeline without overdue.
• Continuously work with Finance, Compliance, Legal, Business on completing KYC and client information updates.
• Identify system / process enhancement focusing on controls and efficiency and work with different stakeholders to implement.
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan, Organisational values and service standards.
• Communicate how customer service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.
• Analyse customer feedback to help improve customer service and propose ideas to improve customer service.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Compile reports that track progress and guide business to make informed decisions.
• Participate in planned activities that are appropriate for own and employee development.
• Manage team performance in achievement of business objectives.
• Display and encourage an appreciation of teamwork and inclusivity.
• Develop, encourage and nurture collaborative relationships across area of specialisation.

You Will Be An Ideal Candidate If You:

• 3 to 5 years’ experience in a similar environment, of which 2 years ideally working at a similar level in financial service, corporate banking, global markets or private banking
• Degree: Bachelor of Commerce

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate 

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it