IBranch VAS Administrator at Hollywoodbets

We have an amazing opportunity for iBranch VAS Administrator. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for providing TUV and VAS operations support to the Mobile, Retail, Stakeholders team nationally and assisting the Value-Added Services department with back-end systems administration.

You Bring:

• Matric
• Call Centre/ Customer Service/Administration/Marketing
• Administration

A Bonus to Have:

• Customer Service

 What You’ll Do for The Brand:

• Ensuring that sales figures related to all current and potential Value-added services are recorded accurately and timeously.
• Reports on TUV sales including VAS services (airtime, data, electricity, DSTV etc.) related to all stores, branches, and VAS transaction through Kazang promo devices.
• Reporting and maintaining any internally Point of sale devices that may be used within our network for marketing and promotional purposes. This includes data top ups, sales, cash management and reconciliation.
• Assist with smooth VAS integrations in branches and Outlets, including Official roll out (Social media platforms
• Project management of full life cycle in terms of rolling our new Value-added Services within our network from inception to production, this includes BRDs, working with various teams for integration, operational and marketing rollout.
• Seek and build leads for new VAS opportunities. Build and maintain a relationship with relevant stakeholders.
• Monitor distributor’s payment terms and ensure they compliant within the terms of the agreement.
• Batch creation process (Check all batches created and required documents) in accordance with the company’s internal control process and procedures.
• Assist VAS senior team with distributor documentation and all administrative functions.
• Ensuring branches are following correct cash up policies and procedures.
• Tracking of shortages and discrepancies at branches and outlets and reconciling or reporting on them
• Assisting with all TUV and VAS promotions, competition and campaigns
• Assisting with branch incentive and other TUV related promotions
• Roll out and administration of TUV terminals (Holly POS) at branches and outlets.
• Ensuring that all Mobile TUV and VAS terminals have sufficient credit for usage and assign credit based on approval.
• Creation of voucher batches for stakeholders Kazang, Blue Label, OneApp, A2Pay etc.
• Maintain and update outlet lists and customer information nationally.
• Assisting the Hollywood Contact Centre team and other departments with TUV and VAS related queries
• Providing TUV and VAS support to branches and Mobile managers and Review sales with regional team.
• Checking airtime balances and topping up accounts
• Suspension and recording of unprinted vouchers.
• Liaise and work closely with the operations, audits and finance departments.
• Co-ordinate all activities relating to TUV and VAS
• Update TUV and VAS product training material and facilitate training and information sharing on these products.
• Provide weekend support for major events or when required and monitor company brand.
• Any additional ad hoc duties that may be required from to time.

What You’ll Bring To The Team:

• Excellent computer skills.
• Proficient skills in Microsoft Office, particularly excel spreadsheets with the ability to compile sales reports.
• Exceptional skills with administration and the ability to plan and organize administrative functions proactively. The correct collection of accurate information.
• Experience with collating of information and report drafting. Account for and verify reporting figures /statistics. Review/ analyze reporting statistics and figures in order to identify trends and make relevant recommendations.
• Strong reporting skills and being able to collate and report on information. Accounting and verifying figures/statistics.
• Strong listening skills, in order to identify essential information and make correct decisions and inferences.
• Good customer care skills and being able to make customers needs a primary focus of one’s actions.
• Understands the mobile betting application and functionality.
• Understands the internet betting platform (website and functionality)