ICT Technician at Eastern Cape Liquor Board

Qualifications and Experience

• B.Degree or National Diploma in Information Technology/Computer Science.
• 2- 3 years of work experience in an IT environment managing IT Systems and Applications.
• Ability to interact professionally with clients and stakeholders. 
• Good interpersonal skills will be an added advantage.
• Valid and unendorsed driver’s license. 

Competencies and Skills

• Highly organised.
• Good interpersonal skills. 
• Ability to pay attention to detail and analytical skills.
• Ability to report effectively both in communication and in writing.
• Multi-skill computer use.

Duties and Responsibilities

• Manages, troubleshoots and repairs Business Applications (Payroll, Pastel, Licensing System, Filing Systems, Complaints Management System). 
• Hardware and Software support, Procurement, and support.
• Asset management.
• Helpdesk support logged calls, technical support, and user support.
• Provides Application and System security. 
• Administer and maintain cloud-hosted infrastructure.
• Provides backup application support. 
• Website maintenance and support.
• Monitors network and application availability.
• Maintain telephone hardware and system.
• Monitors LAN and WAN for the entity. 
• Provides support for the printing automation system.