Inbound Sales Specialist at iKhokha

So what will you do?

• You will contribute to generating sales for iKhokha and growing our merchant base.
• You will be responsible for closing sales and enhancing our customer experience. 

Deal Breakers:

• Minimum of 2 - 3 years tele-sales, or direct sales experience.
• 1 - 2 years call centre experience with a focus on outbound sales.
• Proven track record consistently delivering on sales targets. 
• Experience in using a CRM tool. Previous exposure to Hubspot will be advantageous.
• Must be computer literate and proficient on Outlook, Word, Excel, PowerPoint MS Office packages.
• Excellent selling skills & networking skills.

So what will you be responsible for?

• Make cold sales calls from databases and/or lists/referrals.
• Sales calls from warm leads from various marketing channels and activities.
• Converting merchants within the sales funnel.
• Post-sale call and email follow ups.
• Promotional or new product upsell/cross sell/service calls.
• Complete daily, weekly, monthly reporting and feedback loops as required by your line manager. 
• Provide proactive feedback regarding suggested changes or improvements to scripting, sales or service procedures that could improve the business.
• Sign-up merchants and assist them with FICA documentation required.
• Cold canvasing in line with monthly goals and target customer audience.
• Facilitate warmed leads with sign up process and documentation.
• Uphold company standards and values at all times when representing the brand. 
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis.
• Monitor competition in the marketplace and share any relevant insights.
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.
• Monitor and evaluate success and failure of conversion rates from the previous week and identify solutions to failed conversions.   

Qualifications;

• Completed Matric/Grade 12.