Current Openings at IKhokha

So, what will you do?

• You will be responsible for growing the iKhokha customer base and be accountable to hit steep sales targets in the Eastern Cape with focus on East London & Port Elizabeth. 
• You will actively source and find new sales opportunities, build pipeline and most importantly, close deals.

Deal Breakers:                             

• Minimum 3 year’s Field/Outbound Sales experience.
• Previous exposure working within merchant services or banking sector is advantageous.
• Excellent communication skills both verbal and written.                            
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous.                                                               
• Valid driver’s license and own reliable transport is essential.

Additional Skills & Knowledge:

• Proven track record delivering on sales targets and successfully dealing with customer relationships.                                                                 
• Advanced knowledge of Sales funnel & pipeline management.

What would you be responsible for?

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients          
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business.                      
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management
• Maintain professional and technical knowledge through ongoing self and shared learning.

Qualifications;

• Completed Matric 

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So what will you do?

• You will contribute to generating sales for iKhokha and growing our merchant base.
• You will be responsible for closing sales and enhancing our customer experience. 

Deal Breakers:

• Minimum of 2 - 3 years tele-sales, or direct sales experience.
• 1 - 2 years call centre experience with a focus on outbound sales.
• Proven track record consistently delivering on sales targets. 
• Experience in using a CRM tool. Previous exposure to Hubspot will be advantageous.
• Must be computer literate and proficient on Outlook, Word, Excel, PowerPoint MS Office packages.
• Excellent selling skills & networking skills.

So what will you be responsible for?

• Make cold sales calls from databases and/or lists/referrals.
• Sales calls from warm leads from various marketing channels and activities.
• Converting merchants within the sales funnel.
• Post-sale call and email follow ups.
• Promotional or new product upsell/cross sell/service calls.
• Complete daily, weekly, monthly reporting and feedback loops as required by your line manager. 
• Provide proactive feedback regarding suggested changes or improvements to scripting, sales or service procedures that could improve the business.
• Sign-up merchants and assist them with FICA documentation required.
• Cold canvasing in line with monthly goals and target customer audience.
• Facilitate warmed leads with sign up process and documentation.
• Uphold company standards and values at all times when representing the brand. 
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis.
• Monitor competition in the marketplace and share any relevant insights.
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.
• Monitor and evaluate success and failure of conversion rates from the previous week and identify solutions to failed conversions.   

Qualifications;

• Completed Matric/Grade 12.

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Business understanding:

• A good understanding of how various functional areas within a business work: Sales | Marketing | Finance | HR | Logistics | Operations.
• A good understanding of how card transactions and the online payment industry works.
• A very good understanding of the product management domain.
• What does the role entail? (Areas of Responsibility):

Collection and Analyzing of Data:

• Collect and analyse data from various sources such as sales, marketing, finance, and customer feedback.
• Use different tools and techniques to analyse the data and identify patterns, trends, and insights.

Reporting and Visualisation:

• After analysing thereafter reports and dashboards that summarise their findings in a way that is easy to understand for stakeholders.
• Using data visualization techniques such as charts, graphs, and infographics to present their findings.

Business Strategy and Planning:

• Assist the organisation to make informed decisions about their business strategy and planning.
• Provide insights into market trends, customer behaviour, and competitive landscape to help companies develop effective strategies.

Performance and Monitoring:

• Monitor and track key performance metrics such as revenue, profitability, and customer satisfaction.
• Using this information to identify areas of improvement and make recommendations for enhancing business performance.

Data Quality Management:

• Ensure that the data being used is accurate, consistent, and reliable.
• Work with stakeholders to establish data quality standards, and develop processes to ensure that data is being collected and stored properly.

Experience and Training:

• 3-5 years’ experience in a business intelligence analysts role.
• Must have experience working directly with Data teams (Including Data engineers, Data Analysts) and have good exposure to various business functions.
• Solid understanding of SQL,(Queries, Data Structures, Tables, View’s, Stored procedures etc.)
• Good Experience in a development role in PowerBI / SQL (Preferable)
• Attention to detail and quality none negotiable.
• Solid understanding of Business Intelligence principles, processes and techniques.
• Knowledge of the Business Intelligence landscape.
• Has worked previously in a data warehouse environment.
• Understanding and exposure to Data management principles (DMBOK)
• Clear understanding of how to represent the needs of the end user from a business intelligence perspective.
• Knowledge of Agile Scrum development principles and methodologies.(Scrum | Kanban)
• Good Quality Assurance experience in testing Specifications and Data Integrity.
• Participation and active engagement in the defined internal processes.(SDLC).

Specific knowledge, Skills and Competencies:

• Previous industry experience in Financial services and / or Data analytics environment would be an advantage.
• Good understanding of the data and analytics landscape.
• Good understanding of how SLDC works in a Data driven environment.
• General Knowledge of the DMBOK framework would be advantageous.

Qualifications;

• BSc Computer Science / BCom / IT related Degree.
• Microsoft Certificate in PowerBI required

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So, what will you do?

• In this role you will contribute to developing and maintaining our mobile applications, ensuring high-quality and user-friendly experiences for our iKhokha app users.
• You will also play a crucial role in designing, implementing, and optimizing our mobile software solutions, working closely with cross-functional teams to deliver innovative features and enhancements

The deal breakers:

• 3+ years’ experience in Native Android App development.
• Strong Java for Android and / or Kotlin skills and comfortable working with Android Studio. 
• In depth understanding of Android App architecture best practices.
• Integration with 3rd party SDK's and API's.
• Experience with Restful Web Services / Web Hooks using JSON
• Published and managed Apps on the Google Play Store and Huawei App Gallery

What are we looking for?

• You will be developing crispy new user-facing features that drive our users to take action, using Java, Kotlin for Android Apps.
• You will be responsible for the end-to-end development of mobile Apps, including: initial planning, development, writing test cases, creating the deployment pipeline and deploying to our cloud hosting provider.
• You will need to exhibit excellent communication and team player skills.
• You will work in an Agile Environment: using Scrum or Kanban method.
• You will be doing Version Control: whereby you will work in an Engineering Team (3+ Developers of various levels) with a version control system such as GitHub.
• You will be involved in Development Environments: whereby you will work in an Engineering Team (3+ Developers of various levels) with multiple Environments for Development, Testing and Production; including Branching Strategies.
• You will be involved with Documentation: Creating, Maintaining and Reviewing.
• You will be involved with Code Reviews: Leading and participating for your own reviews and those for other Teams.
• You will be involved with Mentorship: Mentoring, supporting and guiding Team Members

Additional experience that would make you a front runner for the role:

• Experience with software development for iOS (Swift).
• Comfortable working with Git and build pipelines such as Github Actions.
• Comfortable working with Gradle.
• Experience with Unit & Instrumentation Testing
• Excellent analytical skills.
• Understand design and layouts for both App and Tablet.
• Good communication skills.

Qualifications

The following would be advantageous:

• Successfully completed the Android NanoDegree.
• A degree in Computer Science or Engineering, or an equivalent combination of education and relevant experience.

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So, what will you do?

• Within the Fintech space, you will be building new technologies, maintaining existing technologies as well as testing various systems.
• You will be working in an Agile environment within a collaborative cross-functional Team, reporting into the Software Development Manager.

In addition to the above, you will;

• Develop crispy new user-facing features that drive our users to take action, using React.js, HTML5 and CSS.
• Responsible for the end-to-end development of serverless microservice based systems, including: initial planning, development, writing test cases, creating the deployment pipeline and deploying to our cloud hosting provider.
• Exhibit excellent communication and team player skills.

What are we looking for?

• Mentoring and guiding junior Engineers
• Write Complex Code
• Thorough understanding of Databases, Application services and Application Lifecycle
• Work and independently complete Tasks
• Good problem and troubleshooting skills
• Ability to make decisions within your scope of work
• Drive self domain knowledge

Deal breakers:

At least 4 years of relevant experience with the below technologies:

• HTML5, CSS and JavaScript
• ReactJS, Angular or Vue
• NodeJS/Typescript or Java
• REST API Integration
• Object Oriented Programming Concepts, such as Design Patterns and Solid Principles

Any relevant experience with the below technologies would make you a front runner for the role:

• Jest: Unit Testing framework
• AWS Lambda
• AWS DynamoDB
• AWS S3
• AWS EC2
• Linux (Docker, Kubernetes)
• VSCode / IntelliJ
• Experience in Agile: using Scrum or Kanban methodologies.
• Version Control: Working in an Engineering Team (3+ Developers of various levels) with a version control system such as GitHub.
• Development Environments: Working in an Engineering Team (3+ Developers of various levels) with multiple Environments for Development, Testing and Production; including Branching Strategies.
• Creating, Maintaining and Reviewing Documentation.
• Leading and participating in Code Reviews for your own code and code from other Teams.
• Mentorship: Mentoring, supporting and guiding Team Members.

Qualifications;

The following would be advantageous:

• A degree in Computer Science or Engineering, or an equivalent combination of education and relevant experience

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So, what will you do?

• As a Product Manager in the Fintech/Payments space, you will be responsible for managing the iKhokha.com website throughout the entire product lifecycle, as well as the E2E journey of a customer within this space.
• You will closely collaborate with Engineering, Design Leaders, risk and compliance, marketing and our support teams to drive product discovery, delivery, stakeholder engagement, and long-term vision and strategy.
• Your primary goal will be to deliver industry leading digital experiences, customer-centric solutions that drive business growth, increase and improve online sales (conversion) and enhance the user experience.

Deal breakers:

• Proven experience (minimum 4 years) as a Product Manager, preferably in the Fintech, Payments or Retail Industry
• Proven experience (minimum 4 years) within eCommerce, digital marketing and web development
• Excellent analytical, problem-solving, and strategic thinking skills.
• Knowledge of e-commerce management, best practices and trends
• Familiarity with digital marketing channels

In addition to the above, you are required to possess:

• Product Management: Expertise in managing the end-to-end product lifecycle, including product discovery, development, and launch.
• Risk Management: Expertise in helping a cross-functional team to manage the 4 risks associated with Product Development, these being Value Risk (will they buy it), Usability Risk (will they use it), Feasibility Risk (can we build it) and Viability Risk (will it work for our business).
• Technical Acumen: Strong understanding of technology, software development processes, and agile methodologies. Ability to work closely with Engineers to drive product development.
• User-Centric Mindset: Ability to deeply understand user needs, conduct market research, and translate insights into valuable product features and enhancements.
• Leadership and Collaboration: Proven leadership skills to guide cross-functional teams, including Engineers and Design Leaders, toward shared product goals. Strong collaboration and communication skills to work effectively with stakeholders at all levels.
• Business Acumen: Deep understanding of the Fintech/Payments industry, market trends, competitive landscape, and regulatory requirements. Ability to align product strategies with business objectives.
• Solid understanding of how to prioritise outcomes over output. Prior OKR experience is beneficial.
• Data Analysis: Able to analyse data from various sources such as Google Analytics, sales reports & customer feedback to make informed decisions about the platforms performance and future direction. Understanding metrics such as conversion rate, acquisition cost, and lifetime value is essential.

What would you be responsible for?

• Conduct market research, customer interviews, and competitive analysis to identify customer needs and market opportunities.
• Collaborate with stakeholders to define product vision, strategy, and roadmap.
• Prioritize features and create user stories based on customer feedback, business goals, and technical feasibility.
• Work closely with Design Leaders to create wireframes, prototypes, and user interfaces that align with user needs and business objectives.
• Collaborate with Engineers and Design Leaders to ensure timely and successful product development and delivery.
• Define and prioritize product backlogs, working closely with Engineering teams during sprint planning and execution.
• Conduct user acceptance testing and ensure product quality before launch.
• Monitor product performance, gather feedback, and iterate based on user insights and metrics.
• Foster strong relationships with key stakeholders, including executives, partners, and merchants.
• Communicate product updates, roadmaps, and strategies to stakeholders at all levels.
• Gather feedback and incorporate stakeholder input into product planning and decision-making.
• Conduct demos, workshops, and training sessions to promote product understanding and adoption.
• Define and communicate the long-term vision and strategic direction for the product portfolio.
• Stay updated on industry trends, customer needs, and emerging technologies to inform product strategy.
• Conduct competitive analysis and benchmarking to identify opportunities and areas for differentiation.
• Collaborate with executives and senior leadership to align product strategies with business objectives.

Qualifications

• Bachelor's or Master's degree in Business, Computer Science, Engineering, digital marketing or a related field.

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So, what will you do?

• You will be responsible for leading a Product Design team, that is embedded within cross-functional Pods, working on a dynamic mix of product challenges.
• You will craft the product design strategy, providing guidance on the team’s output, enabling collaboration between silos and ensuring high-quality execution

Deal Breakers;

• A minimum of 5 years as a Product or User Experience Designer and
• A minimum of 2+ years’ experience in a management position, directly managing and leading people.
• Specific knowledge of People management, Design strategy, Design thinking, User experience design, User interface design.
• Demonstratable business understanding of Product and Technology.

What would you be responsible for?

Manage people:

• Craft growth paths for Product Designers within the organization
• Take on mentorship of Product Designers
• Give and solicit feedback from designers and the broader product team to continually raise our bar of quality
• Ensure a healthy psychological work environment for Product Designers
• Ensure that Product Designers have all the resources needed to perform
• Advocate for the interests of the Product Design team at a leadership level

Lead design projects and strategies:

• Formulate design strategies to assist the business in achieving quarterly and annual key results and objectives
• Plan and organize design projects and sprints to solve identified customer and business problems
• Delegate responsibilities to Product Designers within projects to maximize efficiency and quality of output
• Coordinate design tasks and designers across different Pods
• Ensure high-quality Product design outputs
• Make design trade-offs to meet project objectives

Lead design chapter:

• Participate and contribute to envisioning, defining, documenting, and evangelizing the Product Design practice
• Setup and facilitate design peer reviews to build camaraderie and raise our bar for quality
• Setup, organize and contribute to the ongoing maintenance and updating of shared design documentation repositories
• Keep the entire Product Design team abreast of industry leading processes, strategies and technology within the Product Design space. 

Qualifications;

• A Design Degree or Interaction/User Experience/Product Design Certification.

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So, what will you do?

• You will be part of an architecture board where you will give input on best practices, assess current technologies used and participate in the proposal/sharing of new technologies that will be of benefit to the company.
• You will be responsible for driving the technical strategy within your teams and to make sure that software deliverables align with company-wide architectural standards. 
• You will be responsible for estimating the technical feasibility of high-level backlog items and projects to present to senior management.
• You will offer mentoring to engineers. 

The deal breakers;

• 4+ Years of Technical Architecture experience designing / working with distributed systems / Micro Services
• 8+ Years of Software Development in one or more high level OO language (Java, C#, C++ etc.)
• Extensive Native Cloud Experience (AWS, Azure or GCP)
• A deep understanding of design principle's (SOLID, Design Patterns etc.)
• Experience working and dealing with multi-threaded system complexities.
• Experience building in a micro services architecture - understanding pitfalls and best practices.

The following would be advantageous:

• Able to clearly articulate designs, ideas and architecture to various audiences
•  Able to create clear technical diagrams and documentation to describe system designs
• Enjoy sharing knowledge with team members. 

What would you be responsible for?

• Technical architecture design and implementation of micro services catering to multiple projects.
• Creating and presenting technical documentation and diagrams.
• Assess and advise on technical feasibility during road mapping sessions.
• Ensure software development standards and processes are adhered to - striving for technical excellence.
• Contribute to architectural discussions and design sessions with the Solutions- and other technical architects.
• Research new technologies and suggest to broader product team where applicable.
• Take on a mentoring role within the dev team.

Qualifications

• Relevant IT qualification would be advantageous.

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So, what will you do?

• You will be responsible for building, maintaining and governing the design system.
• You will facilitate the design of user-friendly interfaces that solve customer and business needs.
• You will work with multidisciplinary teams to frame challenges, understand customer behaviours, facilitate solutioning and validating hypotheses.

Deal Breakers:

• A minimum of 3 years as a Product or User Experience Designer

Specific Knowledge:

• Design system building and maintenance, Design thinking, User experience design, User interface design, Design chapter contribution.

Business Understanding:

• Product and technology

What would you be responsible for?

Design System Building and Maintenance:

• Set up and maintaining a design system that is user-friendly, on-brand, scalable, usable, user-friendly and well documented
• Partner with Front-end developers to set up and scale a front-end coded design system
• Create processes for other Product Designers to request updates to the design system
• Assist Product Designers by developing or enhancing components for their use cases
• Update the design system based on user feedback, industry best-practice and usability heuristics

Design Thinking and User Experience Design:

• Identify opportunities for human-centered problem solving within Pod
• Frame design challenges early in projects that incorporate customer and business problems, including hypotheses and assumptions
• Choose design methodologies that are fit for the challenge and allocated time frames
• Work closely with Research Analyst to facilitate the relevant research method/s to inform and validate hypotheses
• Facilitate synthesis of data into actionable insights
• Facilitate the ideation of product solutions
• Design flows and experiences that adhere to usability heuristics and user insights

User Interface Design:

• Ensure that the final design solves the intended customer and business problem in a manner that is usable, delightful, accessible and on-brand
• Utilize and contribute scalable components to the product design system
• Handover designs and flows to developers in a manner that is easy for them to understand and consume
• Review developed work to ensure that it meets the envisioned design
• Keep abreast of global best-practice user interface design

Design Chapter Contribution:

• Participate and contribute to envisioning, defining, documenting and evangelizing the Product Design practice
• Review and contribute towards peers’ design work to raise our bar for quality
• Contribute to the ongoing maintenance and updating of shared design documentation repositories

Qualifications;

• A Design Degree or Interaction/User Experience/Product Design Certificate