Industrial Relations Officer - Pretoria at hearX Group

Job Purpose:
To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.

Minimum education (essential):
Certificate or Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum education (desirable):
Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum applicable experience (years):
1 - 5 years

Required nature of experience:

• Labour Consulting 
• Implementing of HR policies and processes 
• Discipline Management
• Employee Relations 
• HR assistant/ IR assistant 
• Experience in a call centre environment (beneficial)

Skills and Knowledge (essential):

• Relevant labour legislation - BCEA, LRA, EEA
• Sound knowledge of HR best practices
• Strong communication, mediation, and conflict resolution skills
• Ability to handle sensitive and confidential information with discretion
• Excellent interpersonal skills and the ability to build rapport with employees and management

Essential Competencies:

• Establishing Rapport
• Showing Composure
• Thinking Positively 
• Meeting Timescales
• Following Procedures
• Managing Tasks
• Upholding Standards
• Producing Output

Important Competencies:

• Examining Information
• Documenting Facts
• Developing Expertise
• Convincing People
• Articulating Information
• Resolving Conflict
• Embracing Change
• Inviting Feedback
• Understanding People
• Team Working 
• Checking Things
• Taking Action

Employee Relations 40%

• Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
• Assist in investigating and resolving employee disputes and conflicts.
• Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
• Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
• Assist with development, implementation and maintenance of HR policies and procedures.
• Assist with the development and implementation of HR initiatives and systems.
• Stay up
•  to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

Discipline Management / Dispute Resolution 40%

• Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
• Coordinate disciplinary hearings and documentation.
• Maintain accurate records of disciplinary actions taken.
• Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
• Mediate disputes and facilitate effective resolutions between employees or between employees and management.
• Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

Compliance 15%

• Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
• Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
• Participate in hearings and disciplinary proceedings, as required.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Own and manage the HR QMS process and associated records.
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.